Office Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

At Floor Coverings International , we’re more than just a flooring company—we’re the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers’ doors. With over 350,000 satisfied customers and an impressive 4.9-star rating , we take pride in delivering an exceptional experience.

Now, we’re looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations , ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations.

Why You’ll Love This Role:

✔ Full-time position (40 hours per week)
✔ Bonus opportunities for outstanding performance
✔ No experience required! (1-3 years of office experience preferred)
✔ Company convention trips (based on owner and local structure goals)

What You’ll Do:

Marketing & Customer Relations

• Be the friendly face and voice of our company— build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement .
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly .

Financials & Administration

• Maintain accurate financial records and update QuickBooks daily ( experience preferred, but training provided!).
• Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders .
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes .
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update SalesForce daily with job progress and schedules ( training provided!).

Growth & Development

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals .
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission .

Who We’re Looking For:

✔ Strong communicator – especially over the phone!
✔ Organized & detail-oriented – you thrive on keeping things running smoothly.
✔ Multi-tasking pro – balancing different priorities is your strength.
✔ QuickBooks experience is a plus (but we’ll train the right person!).
✔ Self-motivated – you can work independently and take initiative.

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.

???? Apply today and be part of our success story!