(USA) Senior Manager, Operations Improvement

What you’ll do Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail stores and is actively recruiting a Senior Manager for Operations Improvement. If you possess relevant experience in this field, we invite you to bring your skills to our fast‑paced and welcoming work environment! As a Senior Manager for Operations Improvement, your role will oversee multiple projects by defining the scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs for projects; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals. Compensation Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, geographic location, level of job offer, qualifications and other job‑related factors. Essential Functions Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intranet content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns. Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluating key business components to assess current performance baselines; identifying areas of improvement; editing existing processes and developing improvement solutions; ensuring program processes are simple and executable with manageable rollout plans; consulting with cross‑functional teams to get alignment on improvement solutions; ensuring process is sustainable for future use; and communicating changes and solutions to key stakeholders to get buy‑in and drive behavior change. Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross‑functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post‑implementation issues and concerns; and developing and gaining buy‑in on changes and resolutions. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co‑workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost‑effectiveness; and participating in and supporting community outreach events. Benefits & Perks Multiple health plan options, including vision & dental plans for you & dependents Walmart discount Work vehicle and tools provided Financial benefits including 401(k), stock purchase plans, life insurance and more Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Pay during military service Paid time off – including vacation, sick leave, and parental leave Short‑term and long‑term disability for when you can't work because of injury, illness, or childbirth World‑class training Minimum Qualifications Minimum Qualifications: Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area. Preferred Qualifications Microsoft Office, Retail Industry, Training and Development, Working on cross‑functional teams or projects; Masters: Business Administration; Project Management Professional, Six Sigma Black Belt, Six Sigma Green Belt. Primary Location 141 Washington Ave. Extension, Walmart Albany, NY 12205-0000, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr