Software Development Manager, Customer Service, Endpoint Security

Software Development Manager

Do you want to secure Amazon's most customer centric experiences? As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day. You'll work across the entire technology stackfrom device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences. You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.

Key job responsibilities include independently managing a two-pizza team of engineers, developing their careers and fostering a culture of innovation and inclusivity. You will define strategic investments to deliver more value to our customers, even more quickly. You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress. You will interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints. You will work with your directs day in and day out, helping them to solve problems and to advance their careers. On at least a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them. You will also interact with senior leadership, as we make plans and review CS Security wide initiatives.

About the team, we are dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products used day in and day out by Customer Service, we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Diverse Experiences: Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture: In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.