Front Desk Supervisor - Embassy Suites By Hilton Miami Airport

Job Description Front Desk Supervisor Front Desk Supervisor - Embassy Suites By Hilton Miami Airport (Job Number: HOT0CKB4) The ideal candidate will have a minimum of 1-2 years' experience in Front Office in a hotel. Open flexibility and willingness to work mornings and nights is required. The needed schedules are Fridays, Saturdays and Sundays. Hilton and OnQ are highly preferred but not mandatory. Bi-lingual is highly preferred. Shift Pattern: Open availability for all shifts including overnights and weekend/holiday availability is required. The Benefits We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What are we looking for? We look for demonstration of the following core values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the following key attributes: Quality Productivity Customer Focus Schedule Full-time Brand Embassy Suites by Hilton Job Category Guest Services, Operations, and Front Office #J-18808-Ljbffr Hilton Worldwide, Inc.