Sr. Manager, Professional Services - Pipeline Software Suite (Hybrid Work Model)

Sr. Manager, Professional Services - Pipeline Software Suite Location: Houston, TX or Dallas, TX Model of Work: Hybrid Are you excited by challenges?Do you enjoy working in a fast-paced, international and dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation, and one that is reinventing itself as the AI platform for the energy industry. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview Serve as a People Leader in the Global Services (GS) business unit, accountable for the successful delivery of Quorum Pipeline Transaction Management (QPTM) and the broader Pipeline Software Suite for midstream customers. QPTM is Quorum's enterprise-grade pipeline transaction management system, used by pipeline and storage operators to manage nominations, scheduling, capacity rights, imbalances, invoicing and settlement, and regulatory compliance. You will lead the team that implements, upgrades and optimizes it for some of the most recognized names in North American midstream. Why This Role, Why Now: Quorum’s Platform Transformation Quorum is in the middle of a major transformation. Our vision is to serve as the operating system for the global energy industry: a unified platform where every domain, from subsurface planning to supply chain execution, is connected through a common data foundation and a governed AI layer. We are investing heavily in bringing AI and analytics into the platform, and expanding through strategic acquisitions such as Streamba, an AI-native supply chain platform, announced in June 2026. As this platform evolution reaches our pipeline solutions, Global Services will be on the front line, helping customers move from systems that simply record transactions to a connected, data-driven platform that helps run their operations. This is a rare chance to shape how that transformation is delivered to our pipeline customers and to build the team and delivery model that makes it repeatable. Who Will Succeed in This Role The person who succeeds here will be both tech-savvy and deeply grounded in the oil & gas pipeline industry. You understand how a pipeline business actually runs, from nominations and scheduling to capacity release, imbalance management, contract and rate administration, invoicing, and FERC and NAESB requirements, and you can earn the respect of pipeline operators’ commercial, scheduling, accounting and IT leaders on day one. You are equally comfortable discussing cloud deployment, integration architecture, data quality and how AI and analytics can improve a pipeline workflow. You are a leader who can bridge the two worlds: translating what operators need into how the technology is configured, delivered and adopted. Responsibilities Lead successful delivery of QPTM and Pipeline Software Suite implementations, upgrades, cloud migrations and legacy system replacements for natural gas and liquids pipeline and storage customers Bring deep pipeline industry knowledge to every engagement, guiding customers on scheduling, capacity, contract, imbalance, invoicing and regulatory (FERC/NAESB) processes and ensuring the solution reflects industry best practice Drive repeatability and consistency across pipeline implementations through standard delivery methodologies, accelerators and reusable assets Manage and lead a high performing team of 15+ employees, including consultants, project managers and technical resources Prepare the team and our customers for Quorum’s platform transformation, building fluency in AI, analytics, data and integration capabilities as they are introduced into the Pipeline Software Suite and the wider Quorum platform Partner with Product and Engineering to bring field insight into the roadmap, and help shape how new platform, AI and analytics capabilities are deployed with customers Oversee integration of QPTM with adjacent systems such as measurement (including Quorum FLOWCAL), accounting, ETRM and commercial applications to deliver an end-to-end customer solution Manage to quarterly customer satisfaction, revenue and project quality goals Manage customer satisfaction across implementation projects including managing relationships with customer leadership and acting as a trusted advisor at the executive level Coordinate to ensure all staffing needs are addressed, ensuring all resources are appropriately managed and utilized Create a positive and rewarding workplace for employees Monitor employee engagement and define plans to improve overall engagement and retention Support Sales activities, ensuring messaging for services is clearly defined and accurate Ensure a high degree of quality for any Services participation in Sales activities Effectively contribute to and communicate Company and Services organizational goals and ensure key performance indicator alignment across the business segment Drive effective cross-organizational collaboration including Sales, Support, Customer Success, Product and Engineering Contribute to a strong team culture in the professional services organization And other duties as assigned. Requirements Bachelor’s degree or equivalent in technology or business Deep knowledge of the oil & gas pipeline industry, ideally natural gas transportation and storage, including nominations, scheduling, capacity release, contracts and rates, imbalances, invoicing and settlements, and FERC/NAESB regulatory requirements Technology savvy, with a working understanding of cloud/SaaS deployment, system integration, APIs, data and reporting, and a genuine curiosity about how AI and analytics are changing enterprise software 8+ years in software implementations, preferably large enterprise solution implementations, ideally with pipeline or midstream transaction management systems 5+ years leadership experience managing teams of 10+ Management of revenue, customer satisfaction and project quality goals Ability to utilize MS Office applications including Excel, Word, PowerPoint, etc. Experience in customer facing roles at the executive level Excellent verbal and written communication skills and the ability to effectively deliver presentations to all levels of the organization The ability to understand business goals and recommend approaches to effect continual improvements Strong organizational skills and an ability to prioritize multiple responsibilities/projects Demonstrated ability to collaborate with peers in a team-oriented environment Effective project management and change management skills, including leading customers through major technology and process change Strong leadership skills, driving a positive and rewarding culture Strong interpersonal skills, capable of driving to solutions across organizations Ability to travel up to 25% Preferred Skills Experience with Quorum Pipeline Transaction Management (QPTM) or comparable pipeline transaction management systems ETRM (Energy Trading and Risk Management) experience, such as deal capture, scheduling and logistics, risk, or settlements, and an understanding of how it connects to pipeline operations Experience with AI, analytics or data platform initiatives, including helping customers adopt and realize value from them Experience delivering cloud/SaaS and platform migration programs for energy customers Strong project management experience, preferably with agile methodologies Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration, and we are building the AI platform for the energy industry, with a common data foundation and governed AI layer that connects every workflow from the reservoir to the back office. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit #J-18808-Ljbffr