Training and Development Specialist

Training And Development SpecialistJoin a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.Credence is seeking an experienced Training and Development Specialist to contribute to the design, development, and deployment of a training program for a global Defense Logistics Agency (DLA) food cataloging and ordering application being developed on ServiceNow platform. This position will be based in the Washington, DC area and will support worldwide users of STORES 2.0 application.Responsibilities:Training Program DevelopmentContribute to the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform.Coordinate and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors.Maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements.Training Content DevelopmentCreate high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced.Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies.Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance.Plan and communicate training schedules and receive feedback from training sessions.Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data.Deployment Planning & CoordinationSupport the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events.Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations.Partner with DLA to synchronize training timelines with system deployment and change management activities.Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership.Program Oversight, Reporting & Policy SupportDevelop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base.Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness.Participate in client briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations.Administrative & Technical SupportAssist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts.Support the integration of training requirements into system acquisition, configuration, and sustainment processes.Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space.