Operations Supervisor - Courtyard FLL (Experience Required)

Job Description

Job Description

Join Our Team

We are seeking an energetic, hands-on Operations Supervisor to help lead daily hotel operations while delivering exceptional guest experience and supporting financial performance. This key leadership role oversees Front Desk, Housekeeping support, Food & Beverage, and Market operations while ensuring full compliance with Marriott brand standards.

The ideal candidate is a service-driven leader who thrives in a fast-paced hospitality environment, excels at coaching teams, and has a keen eye for operational excellence, guest satisfaction, inventory management, and food safety.

What You'll Do

Guest Experience & Brand Standards

• Review the Guest Planning Screen daily to prepare for VIP arrivals, Elite Members, Mobile Check-In guests, and special requests.
• Oversee the preparation and issuance of Mobile Keys for eligible guests prior to arrival.
• Ensure compliance with Marriott's Steps of Service and Shaping Service standards through coaching, observation, and real-time feedback.
• Respond to and resolve guest concerns promptly, ensuring all GXP cases are documented and closed within Marriott standards.
• Create memorable guest experiences that drive satisfaction, loyalty, and positive reviews.

Housekeeping & Property Standards

• Conduct room inspections to ensure cleanliness and brand compliance.
• Support housekeeping and laundry operations when needed.
• Monitor guest rooms, public spaces, and back-of-house areas to maintain exceptional presentation standards.

Food & Beverage & Market Operations

• Ensure 100% completion and accuracy of A1, A2, and A3 Bistro food safety logs.
• Maintain compliance with food labeling, dating, product rotation, and sanitation standards.
• Keep the Bistro and Market areas clean, organized, fully stocked, and guest-ready at all times.
• Monitor inventory levels and minimize product waste.

Inventory, Logistics & Financial Performance

• Maintain proper par levels for Front Desk, Bistro, Market, guest amenities, and welcome gifts.
• Manage ordering, receiving, and inventory control for operational supplies.
• Coordinate United Airlines crew room accommodation and transportation arrangements to meet contractual requirements.
• Support labor management, scheduling efficiency, and department expense controls.
• Identify opportunities to improve operational efficiency and profitability.

Team Leadership & Revenue Growth

• Coach, motivate, and develop associates to build a high-performing and accountable team culture.
• Drive Marriott Bonvoy enrollment goals through training and daily accountability.
• Promote room upgrades and upselling opportunities to maximize revenue while enhancing the guest experience.
• Recognize team achievements and celebrate successes.

What We're Looking For

Required Qualifications

• Previous supervisory or leadership experience in hotel operations, hospitality, food & beverage, or guest services.
• Strong knowledge of customer service principles and hospitality operations.
• Excellent communication, coaching, and problem-solving skills.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person