Executive Account Manager

Full-time

Description

Job Title- Executive Account Manager

Department- VIP Client Services

Reports to- Director, VIP Client Services

Location- Remote

Who we are-

Private Jet Services (PJS) is the highest tier of managed service within the Elevate Aviation Group portfolio, built for clients whose missions demand absolute reliability and precision. For nearly three decades, PJS has coordinated travel for global corporations, championship sports teams, major world tours, and multiple presidential campaigns. The focus is performance, not luxury—every journey is designed to eliminate uncertainty and deliver flawless execution for those who move the world forward.

Summary of position-

The Executive Account Manager is responsible for managing PJS clients, client trip logistics and operations. This position has interaction with internal and external stakeholders, including direct interaction with the clients themselves. This position is responsible for coordinating and contingency planning all aspects of client trips while ensuring client satisfaction.

Essential Duties & Responsibilities-

• Manage the flight schedule by updating operators and facilitating internal communication as needed.
• Coordinate services for contracted trips for clients, including liaising with operators and vendors, arranging catering, transportation, and other necessary services as needed.
• Facilitate communication and assist with the processing of paperwork between ground transportation companies, destination management companies, hotels, resorts, and clients.
• Input and upkeep client information within CRM and trip management systems.
• Arrange airport procedures, including customs and immigration, vehicle ramp access, and landing requirements.
• Create Trip-coordination, trip briefs, manifests, and all associated paperwork.
• Source aircraft options, prepare proposals, and position options. 
• Create and executive contingency plans for irregular operations.
• Negotiate pricing with vendors, including reconciling any unexpected charges as appropriate.
• Other duties as assigned.

Requirements

Knowledge, Skills & Abilities-

• General aviation knowledge.
• Ability to manage a varied list of duties and tasks.
• Grow company culture; act as an ambassador of the PJS brand.
• Excellent written and verbal communication.
• Proficient in Excel, Word, CRM software.
• Ability to take initiative / self-driven.
• Attention to detail, highly organized.
• High degree of confidentiality and discretion.

Education & Experience-

• Bachelor’s Degree or equivalent experience.
• 5+ years’ experience preferable in the private jet industry.

Schedule & Travel-

• This position is assigned to one of the established work shifts within the VIP Client Services team which will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
• Ability to travel as required up to 10% 

Miscellaneous-

• FLSA Status- Full Time Exempt
• Lifting requirements- Up to 20 lbs
• U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Elevate Aviation Group-

Elevate Aviation Group is a privately held aviation organization established in 1995, comprising Private Jet Services (PJS), Elevate Jet, and Elevate MRO. Together, these divisions serve every stage of private aviation, from first inquiry and flight planning to aircraft acquisition, management, and maintenance.

We occupy a rare position in private aviation, combining the scale and resources of a national organization with the agility and discretion of a boutique firm. Operating at the standard of aviation excellence means holding our people to that same standard. Our teams anticipate needs, take ownership, and approach every mission with care, precision, and pride. In this world, the greatest cost is not the flight itself but the cost of not arriving when it matters most.

As we enter our fourth decade, we are revolutionizing how we approach the market, building a technology-enabled system that empowers our people to focus on what they do best: anticipating problems before they occur so they never reach our clients, and providing a frictionless, calm experience from departure to destination. For nearly thirty years, we have supported some of the most defining moments in modern history—from presidential campaigns and global sporting events to world tours and humanitarian missions—all with an unwavering commitment to flawless execution.

We are the architects of seamless arrival.