Medical Office Assistant

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.

Position Summary

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Key Results Areas (KRAs)

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the departments approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patients availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM and EHR) systems.
• Assist both the patient and clinical staff by organizing and distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care
• Financially secure each visit utilizing managing payments and batches, collecting and communicating patient balances, estimates and/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information onto patient medical records.
• Conduct general MOA duties such as pre-certs and authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies

• - Medical terminology
• Application of medical chart requirements
• HIPPA regulations
• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Education And Experience

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in healthcare or customer service setting Required specific specialty area Preferred but not Required
• Experience using Epic system strongly Preferred