Cafe Team Expert

Job Summary A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results. Location WA – Lakewood – Towne Center – 3535 Classification Full‑Time Behaviors You’ll Bring Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store – open from early mornings to late evenings every day, including weekends and most holidays. Show positivity and proactivity, leading by example with purpose and energy, working hard and reliably while inspiring others to do the same. Support the entire store team, demonstrating kindness, fairness, encouragement and respect. Be cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team. Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills. Listen actively, understand information and communicate messages clearly to support company initiatives and goals. Prioritize resources and barista support appropriately to keep the shift on track. Above all, show that you enjoy being a barista! Operational Competencies Master drink making, create and maintain food and beverage presentation standards and adjusting displays, and coach others in these practices. Use strong visual merchandising skills to maintain counter and floor retail fixtures. Run an efficient and quick register while taking orders, coaching others on efficient order‑taking and speed of service. Support the book‑floor team by using bookselling skills when available. Coach the team to follow loss‑prevention procedures and maintain a safe, secure bookstore by spotting theft and de‑escalating challenging situations. Manage inventory through effective food and beverage orders. Complete and submit accurate monthly inventory and waste logs on time. Physical Requirements All this work requires physical activity including prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, supporting the wider Cluster as needed. Development & Responsibilities Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team. Review category sales, inventory quantities, and product waste reports, assessing and acting on information to maximize sales and profitability. Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, driving café results. Apply knowledge of café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately. Benefits Part‑time Part‑time 20–29.99 hours per week: 24–34 hours of sick time each year based on scheduled hours, employee discount, 1 week of vacation first year and 2 weeks thereafter, 1 personal day first year and 2 days thereafter, 6 company holidays, 401(k). Full‑time 30+ hours per week: 36–48 hours of sick time each year based on scheduled hours, employee discount, 1 week of vacation first year and 2 years thereafter, 1 personal day first year and 2 days thereafter, 6 company holidays, 401(k). Employees may enroll in benefits for themselves and qualified dependents including medical, vision, dental, disability, life insurance, transit, tuition reimbursement. Pay Hourly rate starting at $24.00. #J-18808-Ljbffr Barnes & Noble, Inc.