IT Helpdesk Specialist

Job Description Midwest Groundcovers is seeking a full‑time IT Helpdesk Specialist to join our team at our St. Charles headquarters. This position is ideal for a tech‑savvy individual with strong problem‑solving skills and a customer‑oriented mindset. The role will primarily focus on providing technical support to our employees. The IT Helpdesk Specialist is responsible for resolving a variety of technical issues, including hardware and software troubleshooting, network connectivity, and user account management. A successful candidate will possess excellent communication skills and the ability to explain complex technical issues in clear and understandable terms. This position requires a strong ability to multitask, prioritize tasks, and work independently. The ideal candidate will be a quick learner, adaptable, and enjoy working in a fast‑paced environment. Bilingual - English/Spanish speaker preferred. Functions/Corresponding Tasks Network Support Duties Troubleshoot network problems and resolve Software Support Duties Install existing software from network to PC's Install new software to appropriate PC's Serve as liaison between users and software support Hardware Support Help maintain physical PC's, servers, printers, laptops, etc. Install new hardware purchased by the Company Assist in maintaining network hardware/servers Move hardware as needed Install any needed hardware to existing equipment (expansion, upgrades, etc.) Tele-Communications Company phone systems - be familiar with systems and act as technical support Work with phone companies to maintain voice and data lines as needed. User Support/Training Support user via current request system Support remote users -VPN users Answer questions and solve problems that users have regarding the various systems we have in place. Support user training classes Create the necessary documentation relating to user training and support System Documentation Document and maintain company assets in Helpdesk software Required Skills Verbal Communications – clear, concise, timely, professional Proficient in English and Spanish Computer Skills – must be strong – hardware, software, network Programming Skills – needs to know PowerShell, Access, Excel, Batch Experience with ERPs. Microsoft Business Central experience a plus Organizational – strong skills needed as prioritization of tasks are very important. Team Player – it is necessary to be involved with multiple departments and personnel. Must deal with both internal and external customers. Attitude – must be positive, upbeat and professional. Business is seasonal and workloads will be heavy ‘in season’. Patience – is needed in dealing with employees with a wide variety of skill levels and abilities. Education/Experience/Prerequisites Associate’s degree in Information Technology or similar field 2+ years in a similar environment Strong computer/IT training is a must, with ongoing emphasis on education. #J-18808-Ljbffr