Business Relationship Manager

About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. The Partner Relationship Manager is responsible for managing partners, scaling revenue and assist with optimizing strategic insurance benefits & retirement partnerships that drive revenue growth, product adoption, and an exceptional customer experience across the PrismHR ecosystem. This role serves as the primary point of contact for assigned partners and plays a critical role throughout the partner lifecycle – supporting new partner onboarding, ongoing relationship management, and collaboration with Advisory and Broker of Record (BOR) operations. The Partner Relationship Manager works cross-functionally with Sales, Client Growth Managers (CGMs), Client Success, Product, Marketing, Finance, Legal, and Advisory Operations to ensure partners are positioned, enabled, and operationally aligned for success. This individual builds deep, multi-level relationships with partners, establishes shared goals, and performance expectations, and continuously identifies opportunities to improve adoption, operational effectiveness, and long-term growth. Ongoing partner relationship management • Serve as the primary relationship owner for assigned partners, maintaining strong, multi-threaded relationships across sales, operations, product, and leadership. • Set and manage mutually agreed-upon annual goals and KPIs with each partner, including revenue targets, adoption metrics, service levels, and operational performance. • Lead regular partner touchpoints and Quarterly/Annual Business Reviews focused on performance, pipeline, operational effectiveness, and strategic alignment. • Collaborate with internal teams (Sales, CGMs, Client Success, Product, Marketing, Finance, and Advisory Operations) to ensure partner offerings are positioned, sold, and supported effectively. • Act as an internal ambassador for partner offerings—ensuring sales teams are enabled, messaging is accurate, and expectations are clearly set. • Identify growth opportunities within the PrismHR HRO ecosystem and implement targeted initiatives to increase penetration, adoption, and revenue. • Facilitate ongoing feedback loops between partners and PrismHR Product/Operations teams to address issues, improve integrations, and enhance the overall offering. • Support partner participation in PrismHR events (e.g., Provide clear, consistent reporting on partner performance, risks, opportunities, and outcomes. Own or support the structured onboarding of new insurance, benefits, and advisory partners to ensure readiness for launch, sales alignment, and operational success. • Coordinate cross-functional onboarding efforts across Legal, Finance, Product, Sales Enablement, Marketing, and Advisory/BOR Operations. • Support contract execution and alignment (e.g., commercial terms, commission structures, BOR requirements, data-sharing expectations). • Partner with internal teams to define and document onboarding requirements, workflows, and readiness criteria prior to launch. • Ensure new partners are properly enabled for PrismHR sales teams, including product training, positioning, processes, and support models. • Partner with Marketing and Sales leadership to align go-to-market strategy, launch timing, and adoption goals. • Confirm handoff from onboarding to steady-state partner management with clear ownership and success metrics. Assistance with Advisory & BOR Operations Support the operational execution and scalability of PrismHR's Insurance Advisory, Broker of Record (BOR), and related services. • Work closely with Advisory/BOR Operations teams to ensure partners are aligned with PrismHR advisory workflows, compliance requirements, and service standards. • Assist in coordinating partner involvement in BOR transitions, advisory engagements, and ongoing service delivery as needed. • Help identify and resolve operational gaps impacting client experience, enrollment outcomes, or revenue realization. • Support documentation, process refinement, and communication needed to scale advisory and BOR-supported offerings. • Act as a liaison between partners and internal operations teams when issues arise, ensuring accountability and timely resolution. • Contribute to continuous improvement efforts to streamline advisory-enabled partner processes and reduce friction for clients, CGMs, and sales teams. Attend webinars and training to stay up to date on best practices related to the company and department. • Complete projects and other duties as assigned by supervisor. Strong customer success mindset • Proven ability to hit revenue or lead goals, especially in a channel or partnership scenario • Capable of building trust quickly to develop and maintain genuine relationships in various environments including in-person, phone, email, and web meetings. • Proven ability to know how, why, and what to prioritize continuously and complete multiple tasks with little supervision. • Flexible and adaptable self-starter with the ability to take ownership and initiative approaching all tasks and projects proactively. • Must have a passion for your work and an ability to apply that passion to both daily tasks and larger, longer term projects • Bachelor's degree or additional degree(s) preferred Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer. • Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Occasional walking or traversing throughout the office to meet with leaders and other employees. • Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. • Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies. Attention to Detail: High level of accuracy needed for managing products, reports and contracts. • Manage multiple tasks and projects simultaneously, often under tight deadlines. • Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client and employee concerns. Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors. • Verbal Communication: Lead planning sessions and team meetings. Provide clear instructions and support for clients, employees and managers. • Presentation Skills: Present information effectively in training sessions with employees and other departments. Environmental Conditions Indoor, office environment. duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.