Senior Patient Service Representative- MMF Family Med EDH

Department: TCW Admin - EDH Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $30.86 - $37.04 Job Description: POSITION SUMMARY The Senior Patient Service Representative role provides administrative support to patients and clinicians. Key duties include handling patient registration, scheduling, billing inquiries, MyChart support, and ensuring necessary authorizations are in place. The position also involves resolving issues, training staff, managing scheduling templates, and addressing patient concerns. Additional responsibilities may include supporting other departments and coordinating insurance access. POSITION QUALIFICATIONS Education/Licensure/Certification: High School diploma or equivalent required. Knowledge: A minimum of three years’ healthcare experience (vision, Dental and Veterinary accepted). A minimum of four years' customer service experience required, preferably within a healthcare environment. Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired. Experience working with patients and providers, using Epic (electronic health record) required. Skills: ·Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a high volume of telephone calls, with strong follow-through is highly desired. ·Ability to take initiative, learn quickly and actively, participate as part of an administrative team is also required. ·Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease. ·Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers and the general public. ·Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing. ·Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially. ·Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination). A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.