Field Enablement Manager, AI Solutions (Charlotte)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!About the RoleSolarWinds is hiring a Field Enablement Manager, AI Solutions to join the Revenue Enablement team. Reporting to the Director of Revenue Enablement and based in Austin, TX, this mid-level individual contributor role is responsible for enabling the field on the advanced SolarWinds AI capabilities—both current platform capabilities and future AI launches across the product roadmap.This person will serve as the subject matter expert for the Revenue Enablement team on SolarWinds AI, partnering closely with Product, Solutions Engineering, and PMM to translate SolarWinds AI capabilities into field-ready programs, content, and coaching. You will work alongside teammates who own global onboarding, field enablement, instructional design, reporting, and GTM communications. Your focus is ensuring sellers can speak fluently about AI in general and confidently position and sell SolarWinds AI.What You'll DoAI Product Knowledge & Launch ReadinessServe as the Revenue Enablement SME on SolarWinds AI capabilities across the entire portfolio and upcoming roadmap plans.Partner with Product, Solutions Engineering, PMM, and other GTM teams to translate AI feature launches into field-ready training, talk tracks, and learning programs ahead of go-to-market.Build and maintain launch readiness programs for new AI capabilities, ensuring the field is prepared and confident at launch.Help the field build and maintain strong understanding across the AI landscape to ensure they are well positioned to speak with confidence to buyers about their AI journey.Coaching & FacilitationCoach reps and managers on how to position SolarWinds AI to technical and business buyers by assessing knowledge, identifying gaps, and running targeted training.Deliver live and virtual AI-focused training and communications to GTM customer-facing teams.Content DevelopmentCo-build and maintain a content library of AI-focused pitch decks, talk tracks, battlecards, demo guides, and objection handling for SW1 AI use cases in partnership with PMM.Partner with instructional designers, content creators, and marketing to develop structured learning experiences around SolarWinds AI capabilities.Manage AI enablement assets in the LMS and CMS (Letter.AI and SharePoint).Cross-Functional PartnershipBuild trusted relationships with Product and Marketing leadership to gain early visibility into AI roadmap decisions, ensuring Revenue Enablement can shape field requirements before launch rather than react to them.Collaborate with the GTM communications manager on AI-focused enablement content, competitive positioning, and field communications.Work with the reporting function to track enablement program effectiveness and surface insights that inform program decisions.AI-Enabled OperationsUse AI tools such as Glean, Claude Cowork, and other internal platforms to improve speed, quality, and efficiency across daily work.Identify opportunities to automate repeatable work and improve team output.Help shape practical AI workflows that support our workflows and initiatives.Required Qualifications4+ years in sales enablement, product enablement, or a similar GTM role at a B2B SaaS tech company.Proven experience enabling field teams on complex or technical product capabilities.Ability to quickly develop deep product knowledge and translate it into seller-ready content and programs.Direct facilitation and coaching experience with individual contributors.Strong project management skills; able to run multiple programs independently.Excellent communication and presentation skills for in-person and virtual audiences.Preferred QualificationsExperience enabling teams on AI, ML, or data-driven product capabilities.Background in IT operations, observability, or infrastructure software.Familiarity with common sales platforms like Gong and Salesforce.Exposure to MEDDPICC, Command of the Message, or similar sales methodologies.Experience designing learning programs with defined evaluation criteria.Track record of adopting AI tools (e.g., Glean, ChatGPT, Claude) to drive measurable productivity gains for yourself or a team.Why Join SolarWindsBe at the center of SolarWinds' most strategic growth initiative—AI-powered IT operations—and shape how the field brings it to market.Work closely with Product and PMM at the intersection of product development and field readiness.Work within a collaborative enablement team where each person has a clear lane—you focus on AI GTM, not every function.An AI-forward environment where new ways of working are actively built and adopted.A seat on a growing team, with scope to expand as SolarWinds' AI investment scales.SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.All applications are treated in accordance with the SolarWinds Privacy Notice: