Team Lead

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Overview pOpshelf seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items. Learn more at Responsibilities LEAD TEAM MEMBER GENERAL SUMMARY: The Lead Team Member helps maintain a clean, well-organized store and helps create a customer-first store culture through exceptional store standards. The duties of the Lead Team Member include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Team Leader to maximize store profitability and customer satisfaction while protecting company assets. Lead Team Members perform the duties of a Team Member and act in a lead capacity in the absence of the Store Team Leader or Assistant Team Leader. DUTIES and ESSENTIAL JOB FUNCTIONS: Provides superior customer service to exceed the customer’s expectations Model product knowledge and selling techniques to enhance the customer experience Maintain a safe, clean and well-organized store environment that delights our customers and employees. Assists in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf℠. With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales. Completes daily and weekly cleaning responsibilities to provide a superior customer shopping experience. Ensure store condense and reset standards are maintained consistently each day to provide a clutter-free customer shopping experience. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary. Assist customers in self-checkout process at multiple register terminals simultaneously. Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays. Open and close the store under specific direction of the Store Team Leader and Assistant Team Leader in the Store Team Leader’s absence. Additional duties that may be necessary in the absence of the Store Team Leader or Assistant Team Leader Qualifications KNOWLEDGE and SKILLS: Effective interpersonal and oral communication skills. Understanding of safety policies and practices. Ability to read and follow planogram and merchandise presentation guides. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Ability to perform cash register functions. Knowledge of cash, facility, and safety control policies and practices. Knowledge of cash handling procedures including cashier accountability and deposit control. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Ability to drive own vehicle to the bank to deposit money and occasionally attend training meetings. Fast-paced environment; moderate noise level. Exposure to strong scents and fragrances. Occasionally exposed to outside weather conditions. Occasionally exposed to wet floor surfaces. Occasionally exposed to household and industrial cleaning solutions. pOpshelf is an equal opportunity employer. #J-18808-Ljbffr