Residential Manager (Driver) - Hiring Urgently!! APPLY NOW

Job Description

Job Description

POSITION SUMMARY:

The Residential Manager is responsible for ensuring the overall operations and services are being delivered according to

state and federal regulations, agency policy and procedure and according to the agency’s mission. The role of the Residential

Manager is to oversee and manage the operations of a Residential Program to support individuals with an intellectual

disability/mental health reach their goals, valued outcomes, develop skills and provide support as required with residential

services by operating a Residential Support Program. The position is responsible for maintaining a safe, supportive, and

therapeutic home environment which fosters growth and rehabilitation and facilitates the development of independent and

self-help skills of the individuals. The Residential Manager is responsible for training, planning, supervising and

coordinating the services and interaction of the staff, support staff and managerial staff as well as ensuring compliance with

state and federal regulations.

This position is responsible for maintenance and revision of developed systems within the Developmental Disabilities (DD)

program including quality assurance systems, training systems, and billing systems. Responsible for keeping these systems

organized, efficient and for ensuring that staff is using these systems appropriately. The Residential Manager also imparts

and supervises staff within the Residential Habilitation program.

The Residential Manager works as a support to the Assistant Director in operating the program in compliance according to

agency policy and state regulations, along with the supervision of the assigned workforce and their performance.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Employee must possess the ability to interact with individual and staff professionally and ethically, understand and

implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Must have a

passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge

of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Knowledge of simple

nursing care, first-aid, behavior management, personal and environmental hygiene. Ability to write progress and behavior

reports using a professional, objective style and voice. Ability to use computers and other electronic equipment. Ability to

interact with individuals, community members and other treatment team members. Ability to read and comprehend technical

training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and

maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player. Ability to observe,

record and report participant’s behavior, attitude, and physical condition. Ability to be on call and work extended day to

day hours. Ability to prioritize conflicting deadlines. Ability to observe, record, and report participant’s behavior, attitude,

and physical conditions. Ability to obtain SCIP, First Aid/CPR certification and Medication Administration Training.

Attention to detail and structured way of approaching tasks (well organized) to plan ahead and result oriented (proactive).

ESSENTIAL RESPONSIBILITIES:

1. Supervise and manage the day-to-day operations of Residential Program and responsible for managing, planning,

supervising, and coordinating the work of Site Supervisors. Effectively communicate and support the organization’s

mission, vision, and values.

2. Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member

performance.

3. Prepares and submits all required reports, incident reports, corrective action, statistics, and quality assurance functions

to verify program services are in accordance with agency and departmental Quality Assurance, Corporate Compliance

and HIPAA policies and procedures. Complete reports and ensure proper documentation of any incident at the

facility.

4. Conduct compliance reviews of the program to ensure state and agency record and program compliance and monitors

and reviews all general events and incidents and develops systems to ensure the health and safety of individuals.

Identifying risks and developing corrective plan to avoid potential incidents. Review all records and documentation

prepared by the QIDP on a regular basis to ensure compliance.

5. Primary contact for Support Coordinators regarding programming questions, admission information and for families

and individuals along with making a recommendation of the appropriate program, communication dispositions of

potential of intakes. Manage and arrange admissions and/or discharges and will work closely with intake, program

staff, family members, and agency representatives in effectively coordinating these processes.

6. Communicate regularly with Support Coordinators, family members and community partners as necessary and

directed and oversee the development and implementation of Person-Centered Plans, timely completion of Person-

Centered Reviews.

7. Ensure and track staff Program Specific Training for staff compliance and that staff are adequately trained to

implement individual full care plan. Supervise the maintenance of assigned staff records regarding PPD’s and training

certification. Train new hires and provide an orientation, to ensure that the staff is clear about their responsibilities.

8. Responsible for physical plant of the facility, which include daily morning walk-throughs of the facility, including but

not limited to fire extinguisher/fire safety/smoke alarm checks, seasonal equipment checks (air conditioners, boilers,

screens etc.), broken furniture, hazards, cleanliness; and noting any needed materials or items. Follow Maintenance

Request Procedures and follow up to secure maintenance and repair services, as needed, as well as ensures that

furnishings are appropriate, sufficient, and in good condition.

9. Ensure payroll is completed for direct reports and oversee and monitor management to ensure all respective workforce

payroll is completed.

10. Ensure that staff are assigned to task, individual level of supervision, and activities according to the operational

procedures.

11. Ensure that program vehicles are maintained and monitor staff to ensure they are following driving procedures

including completing the travel log.

12. Conduct Morning, Evening, Meal, and Medication Observation to ensure adequate supervision and that all safeguards

and plans are followed and follow the Program Structured Procedures and ensure the Residential Habilitation

program is adequately staffed, based on regulatory ratios; as well as implements residential schedules and procedures

to ensure safety and organization.

13. Observes programming and mealtimes to ensure that individuals safeguards are followed, and the individuals are safe

at all times according to their protective oversight plans and other plans.

14. Review all food requisitions and maintain inventory. Ensure all food noted on the menu is available for the individual

in accordance with diet restrictions or prescribed diet according to their documented safeguards.

15. Utilizes effective professional and empathetic interpersonal skills when counseling, supporting, or negotiating to

handle sensitive issues with families, staff and outside agencies.

16. Monitors and ensures that activities, both inside and outside of the Residential Support, comply with State and

Federal regulations and Agency and Program specific policies and procedures. Ensure policies and procedures are

followed with training and observation.

17. Directly supervises staff and management support staff in planning and coordinating services designed to: teach

individuals life skills necessary to establish and maintain their independence and increase individuals’ participation in

social and community-based activities, increase individuals’ range of socially appropriate behaviors and habits to

increase acceptance and integration in the community at large and assist individuals in maintaining health and safety

skills.

18. Evaluates the performance of Medical Coordinators, Assistant Managers and Direct Support Professionals, provides

training and foster team building and positive productive work relationships on site and the staff’s performance in

addition to support the understanding and implementation of the Direct Support Professional Core Competencies.

19. Assess, review, and keep records of all individuals to ensure accuracy, compliance, and quality services.

20. Conduct monthly staff meeting as needed with Management, Support Staff and Direct Support Professionals to ensure

that relevant agency information is delivered to necessary staff. Assess and ensure the developmental of team

productivity, allocates resources and staff.

21. Attends and participates in required meetings, staff development and training programs, services meeting and agency

wide management meeting.

22. Establish procedure and protocol for the integration of special services in the Residential Habilitation program and

consult and collaborate issues impacting the facility with team supervisors and others.

23. Schedule fire drills and emergency evacuation drills individuals, monitor their progress regarding safety and maintain

records and ensure completion and proper documentation of drills.

24. Work collaboratively with IDT team and provide effective communication to ensure adequate continuity of care and

review all Interdisciplinary Team summaries/ reports and recommendations to ensure implementation and follow up.

25. Ensure personal allowance and clothing allowance guidelines, policies and procedures are followed to ensure

individuals choices related to their personal funds are upheld and their personal allowance is secured and available

upon request.

26. On-call in the event of an emergency to ensures there are adequate staff, agency procedures are followed, necessary

reports are provided to administration and IDT teams, the individuals and staff well-being is maintained.

27. Work collaboratively with the clinical teams while supervising the Medical Coordinator or staffing to ensure the

health and medical procedures to ensure residential services incorporates adequate attention, follow-up, and advocacy

to ensure individuals receive quality health care.

28. Coordinate with the QIDP and Medical Coordinators and maintain all individuals’ residential plans and update each

plan as needed and developing goals for the individuals, monitors individuals progress and safety, and review such

progress on a daily basis; documents all outcomes and make appropriate recommendations and relays relevant

information to the IDT team and departments on a daily basis.

29. Covers the duties of leadership roles in the event of a vacant position or leave time.

30. Performs all other duties assigned.

QUALIFICATIONS:

Required:

● Associates Degree in the Human Service-related field (or equivalent credits), with six years’ work experience in

the OPWDD and serving the intellectually developmentally disabled population and at least three years in a

supervisory role, or;

● High School Diploma/GED with ten years’ work experience in the OPWDD and serving the intellectually

developmentally disabled population and at least five years in a supervisory role, and;

● Must be experienced in handling confidential information in the strictest manner, can multi-task and analyze

problems and determine corrective measures. Self-starter, takes initiative and goal-oriented professional with the

ability to work independently in an organized manner and be an effective part of a team, in a fast-paced

environment with the ability to effectively collaborate with others. Evidence of ability to prioritize, manage and

complete task and projects with tight deadlines and;

● Successful completion of delegated and assigned trainings determined by agency and supervisor which may include

SCIP, AMAP, and CPR/First Aid certifications and familiarity with OPWDD regulations. Obtain a valid,

unrestricted NYS Driver’s License in accordance with Agency Standards.

Preferred:

● Obtain previous noted requirements and;

● Bachelor’s Degree in the Human Service-related field, with five years’ work experience in the OPWDD and serving

the intellectually developmentally disabled population and at least 2 years in a supervisory role.

AMERICANS WITH DISABILITIES SPECIFICATIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

While performing the duties of this job, the employee will be required to sit, perform repetitive physical and mental

activities, have face-to-face and telephone contact with individuals or teams, have telephone conversations, write letters

and memos, use electronic mail, meet strict deadlines, work with others in a group or team, and work with external

customers or the public. Job tasks are performed in close physical proximity to other people. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision,

peripheral vision, depth perception, and the ability to adjust focus.

EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Company Description

EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.