Case Manager (English/Spanish)

Job Description

Job Description

We are searching for a Social Service Case Manager (bi-lingual) for a contract to hire role for our client in Bronx, NY (10458). The pay is based on experience. This role requires a Bachelors degree.

Our client serves individuals and families each year citywide with over 180+ programs in over 100 locations. Our client provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient. The Case Manager, a member of the social services staff, is responsible for providing case management and support services to the individuals approved for the program.

• Review all documentation establishing tenants’ eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants’ families’ needs and periodic re-assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside the company.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants’ progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
• Participate in case conferences.
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenant with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants’ behalf.
• May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.
• May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
• May input tenant data and tenant progress information into automated database.

Minimum Education/Experience Required:

• Bachelor’s degree (e. g., B.A., B.S.W.) required and experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience is preferred.
• Bi-lingual English and Spanish is required
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite is preferred.

Other Requirements:

• Must be fingerprinted and obtain Criminal History Checks (CHC) with Justice Center for the Protection of Vulnerable People with Special Needs.
• Ability to maintain fingerprint clearance throughout the duration of employment.

Please note: This position is not open to 3rd party c2c agencies. No visa sponsorship provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future.