Case Manager Supervisor

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

itle : Case Manager Supervisor- Asylum Shelter


Location : New York Metropolitan Area


Reports to : Director of Social Services


Pay Range: $32.96 - $35.71 per hour (est. $60,000 - $65,000 per year)


FLSA Status : Non Exempt


Status : Full-time (35 hour per week)


Role Summary : The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services. Asylum shelters are exempt from DHS housing placement performance measures.


Primary Job Responsibilities/Duties :


The Asylum Case Manager Supervisor will be responsible for, but not limited to:

• Ensure strict adherence to organizational policies and procedures, with a special emphasis on conflict resolution specific to asylum seekers.

• Collaborate with the Director of Social Services in approving employee timesheets and time off requests, recognizing the importance of a flexible schedule for our diverse clientele.

• Play an active role in shaping departmental goals, objectives, policies, and procedures, offering recommendations for continuous improvement to meet the evolving needs of asylum seekers.

• Lead a team of case managers in the development of service/treatment plans, discharge plans, and follow-up care programs tailored to asylum seekers.

• Manage the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring they are well-equipped to address the unique challenges faced by asylum seekers.

• Establish and implement schedules and work assignments within the social services department to optimize support to asylum seekers.

• Provide crisis intervention and emergency services as necessary, recognizing the vulnerability of the population served.

• Ensure case managers provide all necessary and culturally sensitive services, including housing, employment, and therapeutic placements, considering the specific needs of asylum seekers.

• Oversee the orientation and training of new employees, emphasizing cultural competency and sensitivity in working with asylum seekers.

• Maintain comprehensive supervisory case notes, referrals, and related documentation, recognizing the importance of documenting the unique challenges faced by asylum seekers.

• Facilitate ongoing communication with all supervisors regarding social services matters and their impact on asylum seekers.

• Coordinate services to ensure the shelter operates safely, comfortably, and in full compliance with DHS and OTDA regulations as they relate to asylum seekers.

• Generate regular progress reports, emphasizing the progress and challenges faced by asylum seekers.

• Collaborate closely with housing specialists and employment services staff to assess asylum seekers' readiness for housing and/or employment.

• Organize and facilitate community outreach and related activities tailored to the specific needs of asylum seekers.

• Act as a liaison and representative for community interactions as required, fostering positive relationships that support the well-being of asylum seekers.

Physical Requirements :

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements : .

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.

• May be required to work on or during evenings, weekends, and holidays.

Qualifications :

• Bachelor's degree in social work, psychology, sociology, or related field with a minimum of 1 year of direct social service supervisory experience, recognizing the importance of cultural competence.

• Associate degree in human services or related field with a minimum of 2 years of direct social service supervisory experience, with an emphasis on serving diverse populations.

• High School Diploma/General Equivalent Diploma with a minimum of 4 years of direct social service supervisory experience, demonstrating expertise in managing complex cases.

• Flexibility to work some evenings and occasional weekends as necessary to meet the needs of asylum seekers.

• Exceptional demonstrated writing proficiency, particularly in documenting the unique challenges faced by asylum seekers.

• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development, with a focus on cultural sensitivity.

• Proficient in MS Word, Excel, and database management, using these tools to track and report on the progress of asylum seekers.

• Familiarity with community resources tailored to the specific needs of asylum seekers.

• Knowledgeable in DHS/OTDA social service documentation policies and procedures, ensuring accurate and culturally sensitive documentation.

• Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness in addressing the challenges faced by asylum seekers.

• Familiarity with community health services, social service support agencies, and networks that cater to asylum seekers.

• Ability to remain composed in crisis situations, recognizing the added stressors experienced by asylum seekers.

• Proven supervisory experience with a team-oriented approach, emphasizing cultural competence and sensitivity.

• Demonstrated ability to collaborate effectively with diverse groups, including staff and volunteers from various cultural backgrounds.

• Proven aptitude for managing multiple tasks efficiently under pressure, particularly in addressing the urgent needs of asylum seekers.

• Strong organizational skills, keen attention to detail, and efficient time management, ensuring that asylum seekers receive timely and appropriate support.

• Exhibits maturity, integrity, and sound judgment, particularly when making decisions that impact the well-being of asylum seekers.

• Bilingual (Spanish, French, Creole, or other languages) preferred.

• Must be able to read, speak, write, and understand English for administrative purposes.

• Must pass drug screening to be appointed.

• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity


NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.


Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."


Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees

• 403(b) Retirement Savings Plans

• Loan Forgiveness Programs for eligible employees

• Paid Holidays and Vacation

• Paid Time-off

• Vol Life Insurance and AD&D

• Term Life and AD&D insurance

• Long Term Disability

• Employee Assistance Program support (EAP)

• Commuter Benefits Program

• Aflac: Short-Term Disability, CA, Accident and Hospital

• Employee Discount Program

False Statements


Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.


At-Will Employment Disclaimer


While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.