Case Manager

Job Description

Job Description

Job Title: Case Manager

Location: Bronx, NY — On-Site & Field-Based

Client: Center for Urban Community Services (CUCS)

Job Type: Full-Time, Direct Hire

Schedule: Standard Business Hours

Compensation: $42,952.00 - $58,185.40 / year

Position Summary

Randstad is seeking a Case Manager to join the Center for Urban Community Services (CUCS). Supporting individuals and families experiencing homelessness, mental illness, and complex needs, this role delivers person-centered care to a dedicated caseload. Working on-site and in the field, the Case Manager provides outreach, crisis intervention, benefit coordination, medication support, and skill-building to promote housing stability and independence.

Key Responsibilities

• Case Management & Engagement: Build relationships to create individualized service plans (ILPs); provide outreach, community appointment escorts (medical, legal, benefits), and medication self-administration support.

• Benefits & Financial Admin: Assist clients with applying for and maintaining benefits (SSI/SSDI, Medicaid, SNAP), managing representative payee funds, and tracking goals.

• Housing & ADL Support: Assist with move-in orientation (PackTite bed bug remediation, donation distribution), annual recertifications, inspection prep, and daily living skills (ADLs)—hygiene, cleaning, hoarding mitigation, and pest remediation.

• Crisis & Operations: Provide crisis intervention, coordinate with emergency services and discharge planners, facilitate group activities, and log timely EHR progress notes to hit contact hour targets.

Qualifications & Requirements

• Education: High School Diploma or GED required (Bachelor’s in Social Work, Psychology, or related field preferred).

• Experience: No formal experience required (prior human services or supportive housing exposure preferred).

• Competencies: communication, de-escalation skills, person-centered approach, and comfort with home/field visits.

Benefits Summary

• Time Off: 17 days PTO (1st yr), 10 sick days, 3 personal days, 12 paid holidays.

• Health: Medical, Dental, Vision, HSA, Life Insurance, EAP, STD, Paid Family Leave.

• Perks: 403(b) Retirement, Transit Subsidy, FSA, Tuition Reimbursement.

salary: $44,240.56 - $59,930.96 per year
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

• Client Engagement & Service Delivery: Develop service plans (ILPs), provide regular outreach, support medication self-administration, and escort clients to medical, legal, and benefit appointments.

• Benefits & Housing Retention: Help clients secure public benefits (SSI/SSDI, Medicaid, SNAP), manage rep payee funds, handle recertifications/inspections, and assist with daily living skills (ADLs, cleaning, pest remediation).

• Crisis Response & Operations: Deliver trauma-informed de-escalation, coordinate emergency care, run support/recreational groups, and maintain timely EHR progress notes for client contact targets.

Skills

• Scheduling Appointments
• Organization
• Decision Making
• Working Independently
• Oral Communication
• Handling Confidential Information
• Problem Solving
• Prioritizing
• Written Communication
• Microsoft Office
• Case Management
• Bilingual Spanish Preferred
• Caseload Management
• Interpersonal Skills
• Business operations

Qualifications
• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.