Senior ServiceNow Developer - HRSD

Senior ServiceNow Developer

We are seeking a Senior ServiceNow Developer with strong hands-on experience in ITSM and HR Service Delivery (HRSD). The role involves designing, developing, configuring, and supporting scalable ServiceNow solutions while working closely with Architects, BAs, and stakeholders to deliver high-quality implementations aligned with business needs.

Location: Tampa, FL

Key Responsibilities:

• Design, develop, and customize ServiceNow solutions across ITSM and HRSD modules (Incident, Problem, Change, Service Catalog, HR Case Management, Lifecycle Events).
• Implement and enhance HRSD Case Management, HR Services, HR Templates, Topics, Assignment Rules, and Knowledge.
• Develop server-side and client-side scripts using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer.
• Configure Service Catalog, Record Producers, Notifications, SLAs, Reports, and Dashboards.
• Work on integrations using REST/SOAP APIs, Integration Hub, MID Server, LDAP, SSO, and email integrations.
• Support CMDB, Discovery awareness, and data integrity for ITSM processes.
• Participate in requirement analysis, solution design, development, testing, UAT support, deployment, and post-production support (L2/L3).
• Handle upgrades, cloning activities, update set management, and platform best practices.
• Mentor junior developers and contribute to coding standards and technical documentation.

Required Skills & Experience:

• Strong hands-on experience with ServiceNow ITSM & HRSD implementations.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub.
• Experience with Service Portal / Employee Center customization.
• Solid understanding of ITIL processes and HR service workflows.
• Experience working in Agile/Scrum delivery models.
• Ability to independently own modules and deliver end-to-end solutions.
• Certification – CSA (Mandatory), CIS – ITSM, HRSD (Preferred)

Mandatory Skills: ServiceNow Creator. Experience: 8-10 Years. The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.