Training Specialist I

Job Title

Develop, deliver, and coordinate training programs for all Operations employees. Educate new and existing employees on how to effectively perform their jobs. The training specialist also addresses advancements in technology, the latest findings from research and development and changes in the marketplace. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Responsibilities

• Develops, delivers, and maintains written materials, training classes, workshops and maintains a master training schedule that includes all schedules for new hires, nesting as well as recurrent and specialty training.

• Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met.

• Delivers soft skills training such as grammar and business writing, interpersonal communication, etc., for employees.

• Coordinates with Quality team to monitor trends and make recommendations for learning needs.

• Works with Operations and Program Managers to implement onboarding of new and existing business.

• Collaborates with teammates to champion and implement professional development and leadership training programs.

• Works within the guidelines of authorized Company policies, procedures, budgets, and good business ethics, coordinates and controls the activities, and programs of the designated areas of responsibility.

• Other duties as assigned

Qualifications

• A BS/BA Degree in Education, or related field related experience is preferred.

• 1-3 years customer service operations training.

• Understands adult learning processes

• Has a working knowledge of MS Word, Excel and PowerPoint

• Has strong interpersonal, communication, public speaking, and facilitation skills.

• Has proven skills for delivering training processes and feedback.

• Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.

• Must have schedule flexibility, training can sometimes occur outside of standard office hours.

• Has strong project management skills with ability to supervise multiple projects.

• Is a good teammate who contributes to a positive team spirit.

• Attendance/Punctuality is consistent and work responsibilities are covered when absent.

• Has strong Decision Making/Problem Solving skills.

Travel:

It is expected that you may travel between CRx office locations up to 10% of the time.

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company's 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee's first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range

USD $42,000.00 - USD $60,600.00 /Yr.