Director of Operational Excellence

Who is Greystone Construction?


Established in 1987, Greystone Construction is a versatile general contractor serving commercial, industrial, agribusiness, municipal, multifamily, and senior housing clients across the United States. Our headquarters are located in Shakopee, Minnesota with additional offices in Georgetown, Texas; Bismarck, North Dakota; and Spirit Lake, Iowa. Greystone has completed projects in 39 states and counting.

Our reputation for safety, integrity, and construction excellence has earned us partnerships with some of the best companies in the markets we serve. Consistently delivering quality and building lasting relationships are the foundation of our success.

At Greystone, every team member is a leader. We empower our people to act with purpose and deliver results that exceed expectations. Guided by our shared values and vision, we pursue limitless potential in people and places, striving to make a positive impact on every project, every client, and every community we serve.

Summary


The Director of Operational Excellence is responsible for building and embedding Greystone's operating system across teams, standardizing critical processes, and ensuring leaders are equipped to deliver consistent, high-quality results. This role will focus on preserving what built Greystone and build what allows Greystone to scale with consistency.

This role blends strategic capability-building with hands-on operational execution, partnering closely with Operations, Safety, IT, Finance, and Human Resources to translate systems, data analytics, and technology into behavior change and measurable field outcomes. The individual will support leadership in improving efficiency, standardization, training, and overall business performance. The ideal candidate will transform data into actionable insights while leading operational initiatives, process improvements, and system optimization across Greystone.

Essential Duties & Responsibilities

Operational Excellence & Continuous Improvement

• Design and implement practical operating systems that improve consistency.
• Identify breakdowns in execution and drive data-driven solutions.
• Lead continuous improvement initiatives using data, root-cause analysis, and field feedback.
• Integrate Lean construction practices.
• Ensure adoption across operations.
• Build and maintain playbooks and Standard Operating Procedures (SOPs).
• Reduce reliance on tribal knowledge.
• Build and maintain a company-wide knowledge management strategy.
• Develop systems that capture, organize, and share operational knowledge.

Organizational Alignment

• Strengthen alignment between field, office and leadership teams.
• Improve project startup, handoffs, and closeout processes.
• Improve visibility into performance metrics and risk areas.
• Enhance consistency across estimating, project management, and field operations.
• Improve subcontractor coordination and commitment reliability through collaborative planning processes.

Leadership / Management

• Coach and develop the operational team.
• Strengthen accountability, communication, and execution.
• Identify capability gaps.
• Lead cross-functional improvement initiatives.
• Lead, coach, train, and manage a team to ensure top performance in achieving desired results while finding efficient and effective solutions that create overall organizational value.

Technology

• Establish Key Performance Indicators (KPIs) frameworks that provide visibility into performance and accountability.
• Develop dashboards and reporting tools.
• Translate data into action for operational visibility.
• Partner with IT to maximize system adoption and leverage SharePoint and other technologies as organizational knowledge platforms.
• Improve workflow efficiency.
• Identify opportunities to automate manual processes and workflows.
• Improve utilization of core systems including Procore, Acumatica, Salesforce, SharePoint, Power BI, and Microsoft 365 tools.
• Facilitate change management related to new systems and technologies.

Qualifications

• 10+ years in construction operations or continuous improvement.
• Strong understanding of field operations and project delivery.
• Results-orientated with proven ability to organize, plan and prioritize work to meet deadlines.
• Strong ability to coach, mentor and direct others; demonstrated skills in managing people and projects.
• Able to apply sound judgment and problem-solving skills to complex projects and business challenges.
• Excellent verbal, written, and presentation skills; communicate effectively with management, employees, customers, and vendors.
• High level of motivation, integrity, and commitment to team and customers.
• Strong work ethic, decisive, ambitious, with an unwavering commitment to quality and professional work.
• Ability to travel.
• Ability to balance strategy and execution.
• Experience with analytics tools (Power BI preferred).

Our total rewards

• Up to 100%companypaid health insurance for our team members.

• Safety training and professional development opportunities.

• Annual discretionary profit-sharing contribution to the 401k.

• 401(k) match 25% of employee contribution up to 8% of your annual wages.

Why Greystone

• We value Safety, Teamwork, Relationships, Integrity, Versatility, and Excellence-the foundation of how we think and act every day.
• We exist to build greatness and pursue limitless potential in people and places, striving to be the most trusted partner with top talent committed to excellence while building a legacy of positive impact.
• We live by the Greystone Way: Build it like you own it. Safety matters because YOU matter. Plan to win. Do the right thing. Build with intention. Finish strong.
• We are a growth company, using technology, data, and innovation to continuously improve while expanding our markets and nurturing lasting relationships.
• Our team is our foundation. We're proud of our work, we embrace feedback, and we know that projects sell projects-our success comes from doing the job right and celebrating it together.
• We are customer-focused and community-minded, guided by trust, quality, and partnership.
• We're an employer of choice-committed to professional and personal growth through our total rewards philosophy, encompassing competitive pay, benefits, work-life balance, recognition, and career development.

Equal Opportunity Employer (It is my understanding that now that we are a Federal contractor / subcontractor, we need to identify ourselves as such in our EEO statement. I'm not an expert, but I think the following still lists all the protected statuses per Federal and Minnesota state laws.)

As a federal contractor, Greystone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, marital or familial status, public assistance status, genetic information, or any other characteristic protected by applicable law.

• Family and Medical Leave Act (FMLA)

• Know your Rights (EEOC)

• Employee Polygraph Protection Act (EPPA)

Greystone Construction does not accept recruiting agency solicitations.