IT (Information Technology) Manager - Behavioral Health

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments. 

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

Role Description  

The Information Technology “IT” Manager will report to the Chief Financial Officer and will be technically skilled with excellent problem-solving abilities. The IT Manager enjoys a diverse range of responsibilities; including but not limited to being a reference point for all IT related queries at the user level, maintaining current infrastructure in collaboration with 3rd party vendors, and supporting the company’s digital initiatives. We're looking for someone with solid infrastructure experience who is excited about driving digital experience improvement initiatives in the form of features and epics.

Additionally, the IT Manager is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to technical needs, understand problems, and implement solutions. 

A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

Essential Functions/Core Responsibilities

• Maintain current technology infrastructure

o Manage and maintain communications infrastructure.

o Network access and multifactor authentication.

o Mobile device security.

o AI app monitoring.

o Review appropriate network scanning reports. 

o Ability to assist in building technology infrastructure in a new construction office space, ensuring compliance with local building and safety codes/standards.

o Repairing or replacing damaged hardware in collaboration with 3rd party vendors as needed. 

o Upgrade the entire system to enable compatible software on all computers as needed.

o Installing and upgrading anti-virus software to ensure security at the user level.

o Performing tests and evaluations of new software and hardware.

o Complete and log technical documentation.

• Networking, Hardware and Software (multiple locations)

o Oversee server racks.

o Help with O365 updates.

o Oversee contracts related to outsourced 3rd party services.

o Create and maintain appropriate levels of visual documentation of internal architecture.

o Maintain key fobs and video security.

o Manage laptop inventory. 

o Manage peripherals (workstations, monitors, copiers/printers, cams, phones, etc.).

• Supporting digital initiatives strategic direction

o Maintain good relationships with internal stakeholders and leadership.

o In collaboration with both, support team efforts to expand the organization's digital growth.

o Understand current use cases and pain points among staff.

o Help leadership assess and drive key initiatives to improve digital experiences.

o Work with Finance department to understand key elements required to achieve specific, long-term objectives and how they fit together.

o Create and maintain appropriate documentation and plans to maintain and drive the infrastructure.

o Support the VP of Operations in weekly meetings to achieve these objectives over time.

o Regularly meet with 3rd party vendors.

• Technology Compliance

o Complete technical documentation and maintain ongoing log.

o Maintain completion of all competencies associated with role and in accordance with Skyway Behavioral Health policies and subsequent Joint Commission standards.

o Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and improves processes to ensure that established policies, goals, and objectives are achieved. 

o Ensures compliance with all applicable local, state, federal regulations, and guidelines. 

• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. 

• Perform other duties as assigned.

Minimum Requirements

• Bachelor's degree in computer science or related field.

• 5+ years of experience in computer networks and systems maintenance.

o Network management and Office365

o General IT controls (ISACA)

o Application management

o Integration roles on digital initiatives

o Agile frameworks

o Telehealth

• Prior exposure to:

o Business continuity planning

o Disaster recovery planning

o DBMS on-prem or SaaS

• Strong comfort level in developing and implementing policies and best practices.

• Comprehensive understanding of hardware/software options.

• Strong attention to detail and good problem-solving skills.

• Exceptional organization skills, reliable and timely.

• Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives.

• Excellent written and verbal communication skills.

• Reliable form of transportation to work.

• Familiarity with use of EHR systems preferred.

Additional Preferred Skills  

• Experience working with and collaborating with healthcare providers.

• Proficiency in cybersecurity, compliance, and inventory control systems.

• Possessing A+, Linux+, or Cisco Certified Network Associate accreditation is advantageous.

• A passion for coaching, mentorship, and team-development. 

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.

• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.

• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations. 

• Someone who embodies Skyway values: 

o Embraces the whole person. 

o Commits to innovative research-based programs. 

o Believes we are better together. 

o Celebrates expressions of diversity. 

o Believes in service and supporting our communities.

o Views leadership as a privilege to elevate others to their highest potential. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical benefits - Blue Cross Blue Shield of Illinois

• Dental benefits - Blue Cross Blue Shield of Illinois

• Vision benefits - Blue Cross Blue Shield of Illinois

• Short & Long Term Disability - Blue Cross Blue Shield of Illinois

• 401K Safe Harbor Match - Ameritas BlueStar 

• PTO

• Paid Sick Time

• Paid Holidays

• Paid Floating Holidays

• Paid Wellness Days

• Collaborative professional growth development

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.