Practice Manager - Behavioral Health

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

Role Description 

The Practice Manager reports to the site Medical Director and is viewed as the curator of administrative functions within the Medical department. This position operates within a dynamic clinical setting that offers PHP/IOP therapy and neuromodulation (Spravato) services. Hence, the duties of the Practice Manager include but is not limited to managing staff, supplies, implementing policies and procedures; and overseeing compliance with state and federal regulations. This individual has an unwavering dedication to professionalism and organization, as well as a strong understanding of healthcare operations in order to maximize clinic efficiency and optimize performance. 

A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

Essential Functions/Core Responsibilities  

• Manage administrative operations, efficiency, and productivity of site(s) Medical department.

• Responsible for leadership of concierge, departmental administrative, and medical support staff. 

• Provides a balanced approach of accountability, and the provision of a felt sense of purpose, meaning and value to all direct reports. 

• Manage and facilitate PTO requests, corrective actions, performance reviews (in collaboration with clinical supervisor) and offer initial resolution of grievances related to departmental personnel; seek guidance and support from HR as needed.

• Ensure all departmental administrative and medical staff are trained in their role and responsibility in accordance with SBH policy and procedure.

• Ensure all departmental staff are aware of confidentiality and HIPPA practices and provide the necessary oversight to maintain compliance.

• Provide appropriate and timely follow up to address all patient concerns by addressing directly or routing to the appropriate person in accordance with SBH policy and procedure.

• Possess a comprehensive knowledge of Skyway services and ability to effectively describe each modality to clients, serving as a liaison between clients and providers.

• Understand billing and financial agreements for all Skyway services and have an ability to offer basic support to clients in order to address general inquiries.

• Track appointments and help resolve missed encounters for each Skyway line of service.

• Maintain required inventory of medical supplies and monitor the orders and expenditures.

• Coordinates and maintains the department’s administrative and medical staff schedules to ensure adequate coverage.

• As needed fill-in for concierge and medical support staff to ensure operational function.

• Creates analytic reporting that provides insight and supports SBH’s strategic initiatives. 

• Works with administrative staff in developing systems that maximize departmental efficiency.

• Reviews and audits patient records within the EMR and other company resources to ensure departmental compliance and adherence to SBH policies and procedures. 

• Supports the organization's mission, vision, values, and strategic initiatives. 

• Develops, implements, and improves processes to ensure that established policies, goals, and objectives are achieved. 

• Maintain completion of all competencies associated with role and in accordance with Skyway Behavioral Health policies and subsequent Joint Commission standards.

• Ensures compliance with all applicable local, state, federal regulations, and guidelines. 

• Performs other duties as assigned.

Minimum Requirements

• 3 or more years of experience as Practice Manager or related role in a healthcare setting.

• 2 or more years of leadership experience supervising multi-disciplinary teams (exceptional leadership skills may be considered in lieu of experience requirement). 

• Bachelor’s Degree in Psychology, Healthcare Administration, Communications, or extensive direct experience in a behavioral health setting. 

• Ability to work at least one evening shift (11:30am – 7:30pm) per week to assist with neuromodulation services.

• Proficient with Microsoft products (Word, Outlook, Excel), and EHR systems.

• Exceptional organization skills, detail oriented, reliable and timely.

• Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives. 

• Must be fluent in reading, writing and speaking English.

• Work on-site and have reliable form of transportation to work.

Additional Preferred Skills  

• A passion for coaching, mentorship and team-development. 

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.

• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.

• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations. 

• Someone who embodies Skyway values: 

o Embraces the whole person. 

o Commits to innovative research-based programs. 

o Believes we are better together. 

o Celebrates expressions of diversity. 

o Believes in service and supporting our communities.

o Views leadership as a privilege to elevate others to their highest potential. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical benefits- Blue Cross Blue Shield of Illinois

• Dental benefits- Blue Cross Blue Shield of Illinois

• Vision benefits- Blue Cross Blue Shield of Illinois

• Short Term Disability- Blue Cross Blue Shield of Illinois

• 401K Safe Harbor Match- Ameritas BlueStar 

• PTO

• Paid Holidays

• Paid Floating Holidays

• Paid Sick Time

• Paid Wellness Days

• Collaborative professional growth development

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.

Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.