Practice Manager- Behavioral Health

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Benefits Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Position Highlights Practice Manager - Behavioral Health - Romeoville Full-Time, 40 hours per week Hours: Monday-Friday, hours will vary Location: Romeoville, IL Travel: As needed. JOB DESCRIPTION The Practice Manager has responsibility for overseeing Practice operations in accomplishment of Practice and Duly goals. The Practice Manager ensures work is accomplished in accordance with Duly policies and external government laws and regulations. Seeks opportunities to improve operations and is an active member of the broader management team. Physician Governance/Leadership: Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets. Keeps physicians informed on progress toward goal accomplishment. Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters. Planning: Organizes/budgets resources (people, equipment, materials) to deliver effective patient care. Reviews Practice site goals and arranges work to accomplish goals. Develops short range targets as indicators toward reaching goals. Controlling: Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits. Trends data and investigates outliers to determine if action is warranted for correction and prevention. Human Resources: Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development. Seeks to create an environment with emphasis on team work in accomplishing the mission and goals of the Practice and Duly. Appropriately seeks guidance in assistance with human resource concerns. Patient Satisfaction: Assesses the patient experience through various methodologies of collecting information from patients. Tracks complaints and responds to address complaints in a timely manner. Works toward recovering and ensuring the needs of patients are met. Appropriately educates the patient on DMG policies in order to enhance and prevent misunderstandings. Brings issues forward to Directors for resolutions that are based in organizational systems. Duly Activities: Member of the Management Team, representing their Practice to other Duly management associates. May participate in Ad Hoc or Standing Committees. Representative of Duly in the community at large. EDUCATION and / or CERTIFICATION/LICENSURE Preferred - Minimum bachelor level education in Health Administration, Management, or Nursing. Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation. EXPERIENCE Minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice. Experience in Behavioral Health department is a plus. If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $67,953.60 - 101,930.40/annually, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. #J-18808-Ljbffr Midwest Physicians Administrative Services, LLC dba Duly Health and Care