Fulfillment Associate

Fulfillment Associate

Pay: 25.00/hr, W 2 Summary:

Location: St Cloud, MN

Work Mode: ONSITE

Duration: 12+ Month Contract

Responsibilities:

• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
• Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels.
• Assist customers and vendors with order fulfillment and problem resolution.
• Understand, demonstrate, and explain company service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements.
• Make well-informed and timely decisions to meet client expectations and requirements.
• Make recommendations on improving customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results.
• Challenge existing procedures and processes, making recommendations to enhance and improve service delivery, team efficiencies, and customer satisfaction.
• Assist customers, team members, and vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach.

Requirements:

• Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment.
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills.
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
• Ability to multitask and problem solve.
• Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment.
• Employee may need to lift a maximum of 50 pounds.
• Ability to work overtime as needed.

Preferred Skills:

• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.