Cafe Supervisor

Café Supervisor

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

Responsibilities

Support the proper execution of all processes, systems and standards

Ensure all deliveries are received correctly and logged

Maintain effective inventory control, storage, and rotation to minimize wastage

Manage the Café Team, ensuring they always work to the expected standards

Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate

Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required

Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained

Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule

Maintain a clear, well-organized and easy-to-access Café

Handle guest concerns regarding the Café

Participate in regular staff meetings and training as and when required

Other duties as tasked by General Manager

Qualifications

Minimum of high school diploma or equivalent required, some college preferred

Minimum of two (2) years' previous F&B experience (quick service and/or restaurant experience)

1-3 years' management experience in the hospitality field preferred

Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

Additional Requirements

Ability to lead, motivate and empower Team Members

Ability to align Team Members with Urban Air culture by balancing seriousness and having fun

Ability to take initiative

Excellent interpersonal and communication skills

Ability to recognize problems and problem-solve

Ability to set goals and convert plans into action

Ability to see patterns in performance and strategize solutions

Exercise good judgment in decision making

Open to feedback and self-improvement

Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism

Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

Work days, nights, and/or weekends as required

Work in noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Lift and carry up to 30 lbs.