Patient Access Representative

Patient Services Representative AssociateOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Location: United Hospital - Saint Paul, MNHours: 40 hours bi-weeklySchedule: Evening shift, 8-hour shifts, variable start times including: 10:30 AM; 2:30 PM, 3:00 PM, 3:30 PM, 5:30 PM. Every other weekend. Holiday rotation.Primary Responsibilities:Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and proceduresCollects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signaturesChecks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information formsObtains and explains cost information to patients, collects co-pays and deductibles, and counsels' patients on available financial assistance programsAddresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical recordUses resources, tools, and procedures to complete registration for accounts and assigned work queuesProvides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiriesAssists in scheduling add-on appointments as neededMay mentor other staff, provide technical or functional direction, and gather medical record information as neededOther duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient careRequired Qualifications:6+ months of customer service experienceIntermediate level of proficiency with Microsoft Office productsAbility to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training scheduleAbility to work evening shift, 8-hour shifts, variable start times including: 10:30 AM; 2:30 PM, 3:00 PM, 3:30 PM, 5:30 PM. Every other weekend and Holiday rotationAbility to work every other weekend & holidays on a rotating basisMust be 18 years of age or olderPreferred Qualifications:Revenue Cycle experienceGeneral office experienceEpic experiencePhysical Demands:Consistent walking, standing, bending, turning, etc.Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.