Planet Fitness - Overnight Member Services Representative - Part Time - Costa Mesa

Location: Costa Mesa, CA 92627Pay: $16.90 - $17.50 per hour Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with a variety of questions, checking members into the system, taking prospective members on tours, signing up new members and calculating rates and monthly payment amounts, and assisting the Club Manager in counting the drawer as needed. Facilitate updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of the shift, helping with the priority cleaning list each day, completing walk‑around and bathroom checks periodically, and helping with any special cleaning projects as needed. Perform other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations. Strong listening ability with the capacity to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Equal Opportunity Employer Taymax Group, LP is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at View email address on click.appcast.io to make an accommodation request. #J-18808-Ljbffr Saber Fitness Costa Mesa, LLC