Laboratory Operations Assistant

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Reproductive Medicine Associates of New York —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Laboratory Operations Assistant to join our team at Reproductive Medicine Associates of New York in Mount Kisco, New York.

• Schedule: Monday through Friday, from 8:00 AM to 4:30 PM (start time may vary depending on how busy the lab is), with weekends and holidays only if needed
• Compensation: From $21.15 to $23.35 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Laboratory Operations Assistant will:

• Enter, update and manage patient information within the EMR system
• Prepare, organize and review patient charts, including billing submissions
• Request and maintain complete patient documentation including, but not limited to, FDA status forms, transfer in/out documentation, and related records
• Perform inventory management including restocking laboratory supplies, tracking inventory and stock levels, supporting ordering, coordinating with vendors and suppliers, unpacking and logging deliveries into the inventory system
• Assist with aliquoting procedures as needed
• Perform routine lab cleaning, lab and equipment maintenance tasks and QC procedures
• Safely handle liquid nitrogen (LN2) in andrology, endocrinology, and embryology laboratories in accordance with established protocols
• Participate in witnessing laboratory procedures for accuracy, compliance and adherence to regulatory standards
• Coordinate specimen transfers and deliveries with disposition team members
• Prepare specimen discard packets
• Assist the embryology and andrology/endocrinology teams, and laboratory technicians as needed
• Ensure all appropriate protocols and equipment are followed and used when performing OSHA Category I or II related tasks
• Liaise with IT support as needed
• Assist with special projects as assigned

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School Diploma and 3 years of relevant experience required; Bachelor's degree in a scientific field and 1 year of relevant experience preferred
• Healthcare experience preferred
• Ability to move heavy objects (up to 30 lbs.)
• Comfortable handling sensitive biological specimens and materials, following proper safety procedures
• Attention to detail and commitment to maintaining compliance with regulatory and safety protocols
• Must have a high level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy
• Ability to interact and communicate with individuals at all levels of the organization
• Clear and effective verbal and written communication skills
• Proficiency in a variety of computer software applications in word processing, database, and presentation software (MSWord, Excel, PowerPoint)
• Proficiency in electronic medical record (EMR) platforms
• Self-starter that adapts well to change in a fast-paced, dynamic environment
• Detail-oriented with excellent organizational and documentation skills
• Excellent interpersonal skills, the ability to work as part of a multi-disciplinary team and the ability to build and maintain effective working relationships
• Demonstrated expertise in continuous quality improvement, customer service and team building
• Strong customer service and results orientation; highly responsive to requests
• Takes responsibility for work product and demonstrates reliability
• Ability to resolve problems and respond to complaints in a positive, productive manner using sound judgment
• Uses knowledge, experience, common sense and the highest ethical standards in dealing with sensitive situations
• Ability to maintain the highest level of confidentiality
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities
• Work schedule is subject to change based on operational needs

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.