Registration Specialist - Prairie Clinic (full-time)

Registration Specialist - Prairie Clinic (full-time) page is loaded## Registration Specialist - Prairie Clinic (full-time)locations: Prairie Clinic - Sauk City, WI: Hospital Campus - Prairie du Sac, WItime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100413**POSITION SPECIFICS****Title:** Registration Specialist – Prairie Clinic**FTE:** 1.0 FTE (80 hours per 2 week pay period)**Schedule:**Mon-Thur 8:00am-5:00pm; Fri 8:15am-6:00pm**Holiday Rotation:** None**Weekend Rotation:** 1 - 2 Saturdays per month**On Call Requirements:** None**Location:** Prairie Clinic Primary; backup at Hospital/Women's Health**POSITION SUMMARY**The Registration Specialist, under the supervision of the Supervisor-Patient Access, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the clinic. The Registration Specialist ensures a positive patient experience from the time a patient accesses the system. **POSITION TECHNICAL RESPONSIBILITIES****Customer Service Responsibilities:*** Immediately welcome patients and their family members on the phone and in person with a warm greeting. Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.* Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.* Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers. Actively listen to patients to best meet their needs, while showing empathy.* Keep patients informed of any delays in the process.* Take responsibility for the encounter and received calls, including transfers to internal departments.**General Duties*** Strive to understand and meet the needs of the patient when multi-tasking, switch gears quickly when checking in, collecting payments, scheduling, rescheduling, coordinating multiple appointments and canceling appointments.* Schedule appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling.* Ensure that each patient is scheduled with the appropriate provider based on the reason for their visit.* Verify patient information and demographics upon check-in.* Enter complete, accurate phone messages in the computer and send to appropriate clinical staff.* Maintain daily and future provider resource schedules, including schedule maintenance requests (i.e. opening, closing or changing a schedule) to ensure the provider is scheduled for the correct location and time.* Complete consult referrals and informs patient of those appointments.* Understand and follow the proper steps to search for a patient record and set up of new accounts. Validate, verify or add insurance, including third party insurance.* Stay current on Registration workload.* Ensure that necessary questionnaires are completed for patient visits.* Follow appropriate guidelines and update appropriate clinical team for situations when a patient cannot be seen (i.e. late patient, terminated patient, insurance coverage not accepted, red flag issues)* Perform cashiering functions including the collection of co-payments and self-pay balance payments as well as balancing the cash drawer daily, voiding payments as needed and researching issues prior to closing.* Keeps current with all process changes.* Maintain confidentiality of patient information.* Maintain a neat, clean and professional work area. Keep patient waiting areas cleaned, organized, and with current resource materials.* Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).* Cross train and staff other clinics as needed.* Perform other duties as assigned.**POSITION REQUIREMENTS****Education:*** Required: None* Preferred: High school diploma or equivalent**Experience:*** Required: 1 year customer service, reception, or business experience* Preferred: 2-3 years of customer service, reception, or business experience and previous healthcare experience in a medical clinic**Licenses and Registrations:*** Required: None* Preferred: None**Certification(s):*** Required: None* Preferred: None**BENEFIT SUMMARY*** Competitive health and dental insurance options* Flexible paid time off to balance work and life* Retirement plan with immediate vesting and employer match* Discounted membership to our state-of-the-art fitness facility* Generous tuition reimbursement* Employer provided life and disability insurance* Free parking at facility#IND101When you choose a career at Sauk Prairie Healthcare, you will enjoy a respectful, collaborative work environment where patient safety and quality are our highest priorities. Whether you’re seeking a job in nursing, medical imaging or another clinical field, or looking to bring your experience and excellent work ethic to one of the many non-clinical roles on our team, you’ll feel like *You Belong Here*. #J-18808-Ljbffr Sauk Prairie Healthcare