Sr. User Experience Designer

DescriptionAppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.The Senior User Experience Designer will join AppFolio's Maintenance team to design how property managers, residents, vendors, and owners experience maintenance. You will own design for a set of Maintenance Performer initiatives that are early, strategic, and still have open questions. This is a high impact design role for a designer who can act as a strategic partner to both product management and engineering while turning ambiguity into a path forward.Your ImpactEnd-to-end ownership: Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AIStrategic partnership: Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a directionDesigning with AI agents: Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctableVendor network: Design how a partner vendor network fits into maintenance coordinationVoice AI: Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property managerAdoption and fit: Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already useCross-functional collaboration: Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies earlyResearch and discovery: Facilitate user research to validate design decisions, and lead discovery work when direction is still openDesign system and mentorship: Contribute to and evolve AppFolio's design system, and mentor other designersQualificationsHave led design on ambiguous, early stage initiatives and carried them through to shipped workHave breadth and flexibility: you can move between projects with different skill needs, often more than one at a timeDesign for several user types within one system and make deliberate tradeoffs between their needsHave designed systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controlsAre an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partnersHave experience measuring the impact of design work and using product analytics to inform ongoing improvementsHave a strong UX writing sensibility, the language in notifications, follow ups, and agent messagesBring a systems thinking mindset, seeing how a change in one workflow affects the othersUse AI assisted tools in your day-to-day design workMust HaveExperience: Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations productsPortfolio: A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shippedMulti-user workflows: Experience designing for more than one user type within a single product or serviceStrategic partnership: Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on itNice to HaveExperience designing AI driven, conversational, or voice experiencesExperience with PropTech, real estate operations, or enterprise productsLocationFind out more about our locations by visiting our site.Compensation & BenefitsThe compensation that we reasonably expect to pay for this role is: $125,600 - $157,000 (base salary). The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.Regular full-time employees are eligible for benefits.About AppFolioAppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com. Why AppFolioGrow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.Paddle as One.Learn more at appfolio.com/company/careersStatement of Equal OpportunityAt AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.