2nd Shift Customer Service Logistics Coordinator

2nd Shift Dock Coordinator / Scheduler

Brownstown, MI

Position Summary: Coordinates inbound and outbound trailer scheduling and dock operations at a third-party logistics (3PL) facility, serving as the primary point of contact for carrier drivers and customer representatives to ensure efficient, on-time loading and unloading.

Key Responsibilities:

• Schedule and manage inbound/outbound, and balancing dock door availability
• Communicate directly with truck drivers, carriers, and dispatchers to confirm arrival times, gate/check-in procedures, and load/unload status
• Serve as point of contact for shipment status updates, ETAs, and exception handling (delays, detention, rescheduling)
• Assign trailers to appropriate dock doors based on product type, order priority, and warehouse layout
• Monitor real-time dock activity and proactively resolve bottlenecks, conflicts, or scheduling gaps
• Maintain accurate records of check-in/check-out times, trailer seals, BOLs, and detention/demurrage documentation
• Coordinate with warehouse operations, inventory, and transportation teams to align dock activity with pick/pack and put-away schedules
• Enforce yard and safety protocols for drivers on-site (PPE, trailer spotting, yard traffic flow)
• Escalate recurring carrier or customer issues to management with supporting data

Required Qualifications:

• 13+ years of experience in warehouse, transportation, or 3PL dock/yard operations
• Strong verbal communication skills; comfortable speaking directly with drivers and team members throughout the day
• Experience with WMS, TMS, or dock scheduling platforms preferred
• Ability to multitask in a fast-paced, deadline-driven environment
• Working knowledge of BOLs, freight documentation, and carrier basics
• Proficiency in Excel/MS Office preferred

Preferred Qualifications:

• Experience in cross-dock, distribution, or logistics environments
• Familiarity with detention/demur-rage billing processes