Hotel Front Desk
Access Dubuque
Hotel Front Desk
Q Casino + Resort
1 Positions
ID: b0abf86bc028f5f8d0f9
Posted On 05/18/2026
Refreshed On 06/24/2026
Job Overview
THE KEY HOTEL
HILTON GARDEN INN DUBUQUE
Q CASINO + RESORT
Front Desk
BASIC FUNCTION
The Hotel Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Assistant Hotel Operations Manager
RESPONSIBILITIES
Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcome all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treats requests with professionalism, tact, and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Performs other related duties as assigned.
QUALIFICATIONS
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
Proficient with Microsoft Office Suite or related software.
High school diploma or equivalency required.
At least one year of experience with the hotel required.
MENTAL AND PHYSICAL REQUIREMENTS
Prolonged periods of standing at the front desk and sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
WORKING ENVIRONMENT AND CONDITIONS
Occasional outside activities with exposure to weather conditions and loud noise (music)
EQUIPMENT AND TOOLS
General office equipment including, but not limited to:
Computer
Copy machine
Coffee machines
Calculator
Credit card machine
Phones
Primary Contact
1773354678169
Kelly Bohannan
Human Resources Assistant, Human Resources
Phone
Phone
Phone
Fax
[email protected]
True
True
True
Job Details
Categories
Casino
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1202
Job REQ #
b0abf86bc028f5f8d0f999333d643e35
# Positions
1
Start Date
20260518
End Date
20260724
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Q Casino + Resort
About the Company
Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!
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