Automotive Service Advisor

Job Description

Job Description

Company Overview & Benefits

At our organization, we are committed to ensuring that everyone has the chance to find a fulfilling job, thrive in a supportive environment, advance their careers, and maintain a healthy work-life balance.

As a family-owned business, we take pride in offering a comprehensive benefits package tailored to support your lifestyle. This commitment has earned us recognition as a Forbes Best Employer for seven consecutive years !

• Full-time associates will become eligible for the following benefits starting on their 91st day of employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, and more.
• All major holidays and your birthday off.
• Advanced Leadership Training Programs to enhance your career skills.
• Employee discounts on popular brands such as Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and many others!
• Internal recognition initiatives that foster an engaged workplace.
• 401(K) plan with company matching contributions.
• Paid ASE testing and certifications.

• Weekend premium pay of $2.50 per hour for Saturday and Sunday shifts.
• Base pay can reach up to $20.00 per hour.

*The compensation for this role may vary based on individual experience. Please note that salary decisions are influenced by various factors, including the minimum qualifications specified in the job description, the work location, any required travel, and current market conditions. Salary estimates found on other job boards may not accurately reflect the actual pay range for this position. For precise salary information, please refer to the official job description.

The Service Advisor will be responsible for delivering automotive services efficiently while ensuring high-quality customer service. Associates will receive training to achieve Level I certification.

• Assist customers with their purchases in a sales-oriented and service-focused environment.
• Use computer systems to check product inventory and arrival dates, as well as to create work orders and schedule services.
• Clarify work orders and invoices for customers.
• Handle Retail Cashier duties, including processing customer payments.
• Install batteries, balance wheels, and repair or install tires as needed.
• Conduct oil changes following LOF procedures when necessary.
• Adhere to Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and provide appropriate service recommendations to customers.

• Excellent communication skills are essential.
• Must be able to pass pre-employment drug screening and background checks.
• Ability to read and speak English fluently.
• Effective communication with customers and colleagues is required.
• Must be at least 18 years old.
• Previous auto repair experience is preferred.
• Prior retail experience is also preferred.

Our organization is proud to be an Equal Opportunity Employer. We value diversity and strive to create an inclusive culture that harnesses the skills and talents of all individuals for the benefit of both the employees and the organization. We do not discriminate against applicants or employees based on race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other legally protected status. Our aim is to continue being recognized as an employer of choice, having received accolades as a top mid-sized company to work for for an unprecedented seven years in a row.