Loan Administration & Collections Specialist

Job Description

Job Description

We're seeking a detail-oriented , customer-focused professional who thrives in a dynamic, high-performance environment who will play a critical role in servicing mortgage accounts and supporting borrowers throughout the life of their loans. 

In this role, you will manage a diverse portfolio of loan servicing responsibilities, including payment processing, payoff requests, escrow administration, and delinquency management. You'll work directly with borrowers, helping them navigate financial challenges by establishing repayment solutions that align with investor and insurer guidelines.

Every day brings new challenges, opportunities to make a difference, and the chance to develop expertise across multiple areas of mortgage servicing. Success in this position requires a unique blend of strong organizational skills , a professional communication style , sound judgment , and the ability to balance multiple priorities while delivering exceptional customer service . In addition to working with customers, you'll collaborate closely with internal teams, refer eligible accounts to loss mitigation programs, and ensure accurate investor and insurer reporting. 

This is a fast-paced, high call volume position with a high frequency of tasks to be worked each day. It blends the responsibilities of both loan servicing and collections activities at the company. 
Responsibilities will include:

• Building positive relationships with borrowers through telephone and written communication.
• Managing a broad range of mortgage servicing activities, including payments, payoffs, escrow administration, quality control, and regulatory compliance.
• Analyzing delinquent accounts and develop appropriate repayment solutions.
• Ensuring compliance with investor, insurer, and regulatory requirements.
• Collaborating with internal partners to achieve positive borrower outcomes.

Spanish language skills are a plus, and bilingual English/Spanish candidates are strongly encouraged to apply.