Administrative Assistant 1, SG-11

Administrative Assistant 1 In Mortgage Banking

The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

The Department of Financial Services is seeking candidates for the position of Administrative Assistant 1 in Mortgage Banking. Duties include, but are not limited to, the following:

• Responds to incoming inquiries from mortgage loan originators relating to license applications, including but not limited to reviewing and responding to email communication received in MLO designated electronic mailbox;
• Responds to forwarded calls from NYS Taxation call center;
• Follows up on calls and messages received on MLO general telephone line;
• Provides applicants with information relating to the application submission procedures;
• Generates letters (withdrawal and deficiency letters) to applicants, as directed;
• Performs data and document search to respond to applicant inquiries effectively and accurately; and
• Assists in other support tasks as needed.

Minimum Qualifications:

Trainee 1: Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training at the Trainee 1, you will automatically advance to Trainee 2.

Trainee 2: One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training as a Trainee 2 you will advance to the full level of this title without further examination.

Journey Level: Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. Substitutions: Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Salary: $40,391 (Trainee 1 Level SG-08) $42,641 (Trainee 2 Level SG-09) $47,695 $58,447 (Journey Level SG-11) Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,000 annual downstate adjustment.