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Founding CSM: Scale Onboarding for 100k Merchants

Spoks

Spoks is hiring a hands-on customer success specialist to guide hundreds of Shopify merchants from install to their first campaigns and automations, via chat, email and occasional calls. You will own onboarding and ongoing support, monitor store health in our CRM, raise bugs with clear notes, and help scale the CS operation as we grow. The role rewards clear writing, fast learning of new software, pattern recognition, and smart use of AI tools like Claude or ChatGPT to improve speed and accuracy. #J-18808-Ljbffr Spoks

Vacancy posted 3 days ago
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