Work Order Specialist

Job Description

Job Description

Description:

Do you want to join a team of individuals who are making a difference? Renewing Management has been restoring hope by transforming communities across Indiana for over 20 years. We are a passionate and driven team of committed professionals where every voice is heard and the best idea wins.

POSITION SUMMARY:

The Work Order Specialist is responsible for completing resident Service Requests and providing excellent customer service to residents, staff, and vendors. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete Service Requests, including repairing plumbing, electrical, carpentry and drywall issues.
• Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
• Perform an inspection of the community grounds each morning to ensure that the community is clean and well-maintained, including maintenance of landscaping, bushes, trees, lawn, snow, trash, etc.
• Turn all vacant units, as assigned, including painting, cleaning, and maintenance.
• Complete maintenance work orders within 48 hours of input into Entrata and make-readies within 7 days of vacancy.
• Complete preventative maintenance activities and update records of those activities.
• Maintain records of maintenance performed in all units and update property software.
• Maintain all tools, equipment, and replacement parts in working condition.
• Provide service and maintenance for all common areas and amenities.
• If applicable, service the community pool, including water testing and cleaning, filter and systems maintenance, responding to water hygiene incidents, completing minor repairs, etc.
• Communicate openly with other team members regarding work priorities and the state of projects.
• Coordinate special projects as directed.
• Ensure safety protocol is being followed. 
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

• On-call availability on nights and weekends
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Communicate effectively and courteously with residents, staff and vendors
• Ability to self-direct and prioritize activities
• Ability to work in adverse weather conditions 
• Hand tools necessary to do the job

EDUCATION, TRAINING AND/OR EXPERIENCE:

• High school diploma or equivalent is required.
• 1 to 3 years of work-related experience is required. 
• EPA Universal certificate is preferred.
• Pool maintenance experience preferred.

PHYSICAL REQUIREMENTS:

• Constant need (66% to 100% of the time) to perform the following physical activities:
• Walking/Standing/On Feet: Move around to different apartment units for routine maintenance/repairs
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment, etc.
• Climb Stairs: Complete service requests and make-ready needs for 2nd and 3rd floor apartments
• Push or Pull: Move equipment, appliances, open and close doors, etc. 
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, etc.
• Climb Ladders: Perform routine maintenance/repairs
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs
• Writing: Inventory maintenance, complete requisition requests and required maintenance reports
• Lifting/carrying: Transporting and moving supplies: replacement parts, ladders, etc.

Over 150 lbs. Rare need (less than 1% of the time)

75 - 150 lbs. Occasional need (1% to 33% of the time)

25 - 75 lbs. Frequent need (33% to 66% of the time)

1 - 25 lbs. Constant need (66% to 100% of the time)

NOTE: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more people. Examples of the heaviest items lifted include washer and dryers, refrigerators, A/C units, abandoned sofas, etc.

VISION REQUIREMENTS:

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents, and see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach, such as overseeing assistants and observing problems throughout the property.

HEARING REQUIREMENTS:

• Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

SPEAKING REQUIREMENTS:

• Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors and residents.

DRIVING/TRAVELING REQUIREMENTS:

• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotating on-call status may occasionally require expedient travel to assigned property at a moment's notice. Pickups and deliveries to the corporate office may be required. Must have reliable transportation.

WORK ENVIRONMENT:

• Constant need (66% to 100% of the time) to work indoors. 
• Frequent need (33% to 66% of the time) to work outdoors in all conditions, often for extended periods of time.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.

REASONING DEVELOPMENT REQUIREMENTS:

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

• None

BENEFITS:

Our people are the organization’s greatest asset. We are proud to offer a full range of employee benefits. This full-time position offers a competitive base salary with bonus potential, paid time off, and paid holidays. This position is eligible to receive a 50% discount on the base rent of any home or apartment managed by Renewing Management, up to a maximum discount of $400 per month. Optional medical, dental, and vision insurance coverage, as well as a 401(k) plan with 4% employer contribution are also offered. To find out more about us, check out our website at

EQUAL EMPLOYMENT OPPORTUNITY :

Renewing Management is proud to be an Equal Opportunity Employer. We do not discriminate in any employment policies or practices on the basis of race, color, religion, age, sex (including pregnancy), national origin, marital status, gender identity, veteran/military service, disability, genetic information, sexual orientation, or any other characteristic protected by law.

Note: This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the management team. Receipt of this job description does not constitute a contract of employment.