Care Management Support Coordinator II

Position Overview This role supports administrative care management activities by performing telephonic outreach, answering inbound calls, and scheduling services. The specialist serves as a primary point of contact for members, providers, and staff to resolve inquiries and accurately document member records in accordance with state and regulatory guidelines. Key Responsibilities Conduct outbound calls to assist members with care plan next steps, scheduling, and ongoing health education. Answer inbound calls to serve as front-line support for member and provider inquiries, including explaining care procedures, protocols, and answering scheduling concerns. Connect members to health plan and community resources, utilizing knowledge of local benefits to make referrals that address Social Determinants of Health (SDOH) needs. Facilitate member onboarding and daily administrative duties by distributing welcome letters, correspondence, and program educational materials. Document and maintain non-clinical member records to ensure standards of practice align with state and regulatory requirements. Collaborate with providers to share necessary non-clinical records and updates. Comply with all organizational policies, standards, and compliance guidelines. Qualifications & Skills High School diploma or GED required. Minimum of 2 years of call center and customer service experience. Exceptional customer service skills with a commitment to delivering high-quality care support. Demonstrated ability to learn quickly, adapt, and work effectively in a fast-paced environment. Multitasking abilities, capable of balancing administrative tasks with active call handling.

salary: $17.99 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Conduct outbound calls to assist members with care plan next steps, scheduling, and ongoing health education.
Answer inbound calls to serve as front-line support for member and provider inquiries, including explaining care procedures, protocols, and answering scheduling concerns.
Connect members to health plan and community resources, utilizing knowledge of local benefits to make referrals that address Social Determinants of Health (SDOH) needs.
Facilitate member onboarding and daily administrative duties by distributing welcome letters, correspondence, and program educational materials.
Document and maintain non-clinical member records to ensure standards of practice align with state and regulatory requirements.
Collaborate with providers to share necessary non-clinical records and updates.
Comply with all organizational policies, standards, and compliance guidelines

Skills

• Customer service
• Multitasking
• fast paced environment

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.