Garage Attendant - Lawrence, MA

Address: Lawrence, MA 01840, USA Compensation: $16.00 - $18.00/hour What’s in it for you? $200 bonus for each person you refer PayActiv – On-demand access to earned wages, get up to 50% of your earned wages immediately Paid training Free company uniform The following programs are available to help support you as a LAZ employee, free of charge. Health Coaching & Resources – One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP) – You and eligible members of your household have 24/7 access to confidential counseling. Additional Benefits: 401(k) with Employer Match The Spirit of the Position As a Garage Attendant, you will create a welcoming atmosphere for our customers and clients. Greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills. Responsibilities Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, developing rapport with the customer base. Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues. Assist customers in lobbies, lanes, and in the parking office; help direct traffic. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times. Keep parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc. Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers. Be in correct LAZ Parking uniform, on time, and ready to work when scheduled. Work with and without supervision and follow directions of supervisors when requests are made. Inform all people loitering to move off property or call non‑emergency number for police support. Make sure the location is safe and take care of any potential hazardous conditions. Other related duties as assigned. Experience Strong customer service skills and abilities. Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). Ability to work independently and multi‑task. Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele. Ability to interpret policies, procedures, and standard business practices. Demonstrate a sense of urgency and timeliness. Skills Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded). Physical Demands Standing and walking for long periods of time (95 to 100% of the time). Lifting and moving parking equipment. Sweeping and changing signage when needed. No sitting is allowed unless on break and off property. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify. #J-18808-Ljbffr Tier1usa