Command Center Manager

W.R. Berkley

Command Center Manager

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

As our Command Center Manager, you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be responsible for:

Overseeing incident response, system monitoring, and SLA adherence
Leading enterprise event escalations and executive-level communications
Driving process maturity, automation, and operational efficiency
Hiring, mentoring, and developing top-tier technical talent
Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications

What You Bring

5+ years in a leadership role within a Data Center, NOC, or SOC
Proven success in high-pressure, high-visibility environments
Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
Exceptional communication, project management, and analytical skills
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

Be part of a Fortune 500-backed tech team with global impact
Work in a culture that values innovation, growth, and employee development
Enjoy opportunities to expand your career into roles you never imagined
Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.

W.R. Berkley

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Command Center Manager in Wilmington, DE vacancy

Center Quality Manager
$70k
...Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Wilmington, DE Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We Are We’re building a better way to donate plasma — one that’s fast...
Suggested
Full time
Work at office
Shift work
Weekend work
Afternoon shift
Join Parachute
Wilmington, DE
4 days ago
Security Operations Center Manager
$90k - $100k
...culture that positively impacts the communities and customers we serve. Allied Universal® is hiring a Security Operations Center (SOC) Manager. The Security Operations Center (SOC) Manager is responsible for identifying, analyzing, and supporting events and incidents...
Suggested
For contractors
Work at office
Immediate start
Shift work
Allied Universal
Wilmington, DE
5 days ago
Grocery Center Store Manager - Full-Time
Food Lion in Wilmington, Delaware is looking for an experienced leader in Retail Operations to manage the Grocery Department. You will be responsible for hiring, training, and supervising associates while ensuring exceptional customer service within the department. The...
Suggested
Full time
Food Lion
Wilmington, DE
2 days ago
Assistant Center Manager - Aston, PA
...Assistant Center Manager The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class...
Suggested
Work at office
The UPS Store
Lenni, PA
3 days ago
Learning Center Assistant Director
...assist in overseeing and ensuring the educational progress of our enrolled students, and manage learning plans for current students Management: assist managing and training all center staff, ensuring best practices are being utilized Community Partner: help build the...
Suggested
Hourly pay
Part time
Work at office
Monday to Thursday
Shift work
Night shift
Weekend work
Mathnasium
Wilmington, DE
4 days ago
Center Director
...Exceptional Workplace Award , we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in...
Local area
KinderCare Education LLC
Brookhaven, PA
4 days ago
Manager, Fleet Client Services
$74k - $111k
...regional position. Preference will go to applicants living in or near Eastern Pennsylvania, Southern New Jersey, or Delaware. The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring...
Immediate start
Flexible hours
Cox
Wilmington, DE
2 days ago
Manager - Facilities
...with department directors to ensure timely completion of all requests. Maintain repair request log for data capture and effective management of requests. Ensure requests are coordinated at all off-site locations. Coordinates and schedules contractors (cleaning,...
Contract work
For contractors
Traineeship
Work experience placement
Work at office
Flexible hours
ServiceSource
New Castle, DE
4 days ago
Associate Center Director
...Associate Center Director Build your career in the early childhood education field and become a valued member of our team at BrightPath... ...as well as internal policies of the company. Understand, manage, and track expenses, revenue, and goals for annual budgeting....
Full time
Work at office
Local area
BrightPath
Bear, DE
18 hours ago
Facility Manager
...About Us From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical...
Full time
Work at office
EMCOR Group
Wilmington, DE
1 day ago
Head of Field Services & Client Solutions
United Electric Supply in Wilmington, Delaware seeks a Manager of Client Services to lead a high-impact portfolio of services that enhance efficiency for electrical contractors. Responsible for strategy and performance across several operational areas including logistics...
For contractors
United Electric Supply
Wilmington, DE
3 days ago
Loan Agency Relationship Manager II - Client Success
$89k - $148.3k
Wilmington Trust in Wilmington, Delaware is seeking a professional for daily loan administration. The role requires at least 4 years of higher education and 5 years of relevant experience, focusing on client interactions and loan servicing tasks. Ideal candidates will possess...
Wilmington Trust
Wilmington, DE
1 day ago
Facilities Manager
...Job Description Position Summary The Maintenance Manager is responsible for the overall maintenance operations of New H.O.P.E. CDC’s property portfolio, including a mix of apartment, town‑home communities and facilities. This role ensures that properties are safe, well...
Contract work
Seasonal work
Local area
New H.O.P.E. CDC
Wilmington, DE
4 days ago
Director of Facilities
...oversees site and building projects performed by outside contractors Develops specifications for cost-effective campus energy management systems; supervises the operations, maintenance and repair of such systems Ensures the proper disposal of hazardous and controlled...
Contract work
For contractors
Work at office
Local area
Shift work
Delaware Schools Consortium
Newport, DE
18 hours ago
Relationship Manager II - Loan Agency & Client Services
M&T Bank Corporation is seeking a Loan Agency professional in Wilmington, Delaware. This role involves daily loan administration, including onboarding and funding, alongside providing excellent customer service to clients. The ideal candidate will have at least 5 years ...
M&T Bank Corporation
Wilmington, DE
2 days ago
NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs
...NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs Date : 17 Apr 2026 Location : New Castle, DE, US Company : Alstom At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails,...
Full time
Worldwide
ALSTOM Gruppe
New Castle, DE
4 days ago
Facility Manager
$109.5k - $182.5k
...Facility Manager Location Milford, Massachusetts Salary USD $109,500.00 - $182,500.00 Overview Waters Corporation is currently seeking a Facility Manager who is an incredibly talented, motivated, and task‑oriented individual to join the Facilities Management Team here...
Contract work
For contractors
Local area
TA Instruments
New Castle, DE
4 days ago
Salon Manager in Training
...as labor, cost of sales, and expenses Maintains the stability and reputation of the store by complying with all legal requirements Manage and assign tasks appropriately to ensure the stores are clean, adequately stocked, organized, well-kept and customer ready Establishes...
Hourly pay
Full time
Flexible hours
Night shift
Palm Beach Tan
Wilmington, DE
2 days ago
Account Manager - Private Client Group
$3,000 per month
Account Manager - Personal Lines Hybrid work schedule available. Overview Responsible for servicing assigned high net worth/private client group personal insurance accounts, including account rounding and development of new business as appropriate and in accordance with...
Local area
Dormont Manufacturing Company
Wilmington, DE
3 days ago
Facilities Coordinator
...Account Life Insurance Short Term/Long Term Disability Identity Theft Protection Pet Insurance Employee Assistance Program and Discount Center 401K & Plan Matching PTO Annual Incentive Bonus Dependent Care Flexible Spending Account SPANISH-SPEAKING BEHAVIORAL HEALTH...
Hourly pay
Full time
Temporary work
Monday to Friday
Flexible hours
VitalCore Health Strategies
Yorklyn, DE
18 hours ago
Senior Manager of Client Accounting Wilmington, DE, United States (Hybrid) Posted on 04/06/2026[...]
Senior Manager, Fund Accounting, Client Services Hybrid Schedule In Wilmington, DE Shift: Monday to Friday 9:00 to 6:00 p.m. Responsibilities Manage multiple client relationships ensuring superior client service with your client service team members. Deliver fund administration...
Full time
Local area
Remote work
Monday to Friday
Shift work
Corporation Service Company
Wilmington, DE
2 days ago
Project Director & Mega-Projects Client Leader
...service for major infrastructure projects. Applicants should have a Bachelor's degree and 12+ years of experience, including 4 years managing mega projects. The role involves financial oversight, client relationship management, team supervision, and business development....
Visa sponsorship
HNTB Corporation
Wilmington, DE
1 day ago
Strategic BD Manager: Client Growth & Proposals
Fox Rothschild LLP is seeking a Business Development Manager in Wilmington, Delaware. This role involves executing marketing strategies aimed at expanding client relationships and managing business development initiatives. The ideal candidate has a Bachelor’s degree and...
Fox Rothschild
Wilmington, DE
4 days ago
Senior Building Automation Project Manager
...ModernControls, Inc. is looking for a Commercial Building Automation Project Manager to oversee HVAC and building automation projects. The role requires managing billing, coordinating materials, and ensuring project profitability. Candidates should have 3-5 years of BAS...
ModernControls Inc.
New Castle, DE
4 days ago
Salon Manager in Training
...SALON MANAGER IN TRAINING PLEASE NOTE THAT A VALID STATE COSMETOLOGY LICENSE IS REQUIRED The Salon Manager in Training is responsible for all facets of a salon’s operations and provides leadership and tools for the team to help them increase their clientele and the business...
Flexible hours
Shift work
Afternoon shift
Supercuts
Wilmington, DE
3 days ago
Salon Manager Trainee: Lead Teams, Grow Guests
...Supercuts, Inc. is hiring a Salon Manager in Training in Wilmington, Delaware. The role involves overseeing salon operations, leading a team, and ensuring outstanding guest service. Candidates must have a valid state cosmetology license and possess leadership qualities...
Traineeship
Flexible hours
Supercuts
Wilmington, DE
4 days ago
Plant Supervisor
...safety protocols and maintain a clean, organized work environment Assist with employee training, onboarding, and performance management initiatives Qualifications ~3+ years of supervisory or leadership experience in manufacturing ~ Food manufacturing...
Work at office
Day shift
gpac
Wilmington, DE
4 days ago
Tax Manager, 1040 & Private Client Services (Hybrid)
A leading CPA firm in North Carolina is seeking a Tax Manager specializing in individual tax compliance and planning. Ideal for experienced tax professionals, this role involves preparing complex tax returns and collaborating with various tax teams. Exceptional client service...
Flexible hours
TJT
Wilmington, DE
5 days ago
Commercial Insurance Account Manager - Client Growth
$65k - $70k
Marsh McLennan Agency is seeking an Associate Account Manager who will provide excellent service to clients. The ideal candidate will manage a smaller book of Commercial Lines accounts and assist in obtaining and servicing new business. Qualifications include a current...
Marsh McLennan Agency
Wilmington, DE
1 day ago
Tax Manager - 1040 & Private Client Services
...personal attention and service of a local firm. *** Anticipated Start Date: Q2 2026 *** Thomas, Judy & Tucker (TJT) is seeking a Tax Manager specializing in individual (1040) tax compliance and planning to join our growing tax team in one of our four North Carolina...
Seasonal work
Work at office
Local area
Relocation package
Flexible hours
TJT
Wilmington, DE
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Command Center Manager. Be the first to apply!