Staffing Coordinator, Concessions - Soldier Field

Staffing Scheduler for Concessions

Join Levy Restaurants at Soldier Field as a Staffing Scheduler for Concessions, where you'll play a critical role in managing workforce planning and scheduling for concessions operations during Chicago Bears games, Chicago Fire matches, concerts, and other high-profile events.

Key Responsibilities:

Scheduling and Workforce Planning:

1. Create and manage event-based schedules for concessions team members, ensuring appropriate staffing levels to meet operational demands.
2. Collaborate with concessions supervisors and managers to forecast staffing needs based on expected attendance and event-specific requirements.
3. Create a weekly daily work schedule for team members.
4. Address call-offs and last-minute schedule changes, reallocating team members or arranging replacements to maintain seamless operations.
5. Communicate staffing changes to supervisors, and management.

Communication and Coordination:

1. Communicate schedules, shift updates, and event expectations to team members clearly and promptly.
2. Serve as a point of contact for team members regarding scheduling inquiries, resolving conflicts and addressing concerns professionally.
3. Work closely with the human resources team to onboard and schedule new hires efficiently.

Attendance and Compliance Management:

• Track team member attendance, ensuring adherence to schedules and addressing tardiness or no-shows in coordination with supervisors.
• Maintain an accurate roster of Concessions team members following company procedures and policies.
• Work closely with Concessions management, and HR to avoid scheduling employees related to suspension or termination.
• Maintain accurate records of hours worked, team member availability, and certifications such as ServSafe Food Handling Certification , ServSafe Alcohol Certification , and Illinois BASSET Liquor License .
• Ensure all scheduling practices comply with accounts CBA, labor laws, health and safety standards, and company policies.

Problem-Solving and Event Support:

• Act as the primary point of contact for scheduling adjustments and staffing-related challenges during events.
• Assist with team member check-ins, verifying attendance and distributing credentials or materials as needed.
• Provide on-site support to ensure team members are deployed effectively and operational needs are met.

Administrative Duties:

1. Prepare staffing reports, analyzing scheduling trends and identifying opportunities for improvement.
2. Update and maintain scheduling systems with accurate and current information.
3. Support payroll processes by verifying timesheets and ensuring proper documentation of hours worked.
4. Assist with other administrative duties.

Collaboration and Communication:

1. Work closely with concessions supervisors to ensure schedules align with service goals and guest satisfaction.
2. Communicate with team members to provide updates on upcoming shifts, training sessions, or event details.

Other Duties:

1. Performs other duties as assigned to support staffing and operational success.

Levy is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details:

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program