MSP Level 3 Technician

Job Description

Job Description

Systems Administrator

FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. 

We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.

• Are you dedicated to the success of the team?
• Do you have an intentional approach to big picture problem-solving?
• Do you genuinely enjoy helping others succeed?
• Are you a people person?
• Are you always looking to learn and grow?

As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!

The Systems Administrator will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.

Primary Duties and Responsibilities

• Provide complex technical support to FUSE3 customers
• Set up and configure individual network users
• Assist in a variety of IT projects
• Maintain accurate notes and time entries in the ConnectWise Ticketing System and control records
• Perform network startup and shutdown procedures
• Serve as an escalation point for complex technical issues
• Research, recommend and implement new technology
• Mentor less experienced technical support staff

Experience and Skills

• 3-5 years of troubleshooting and administration of Windows PCs, Server Hardware, and Server Operating Systems.
• 3-5 years of experience in building, deploying, and troubleshooting networks and network hardware.
• Microsoft 365 administration including but not limited to Office, Intune, Entra ID, etc.
• Active Directory, Group Policy, Virtualization technologies (Microsoft Hyper-V in particular), common backup technologies, network printing, and faxing.
  
• Experience with ConnectWise, Sophos, VoIP, and previous MSP experience is highly preferred.
• Strong customer service, written and verbal communication skills.
• Must be an excellent team player who can also work independently.
• Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
• Driver's license and appropriate insurance required. The position will be based in Fair Oaks, CA, and will require travel to its surrounding areas.
• Willingness to participate in the On-Call program.

We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.