User Support Specialist

Description

Are you ready to join Leidos’ all-star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.

Leidos is designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As an User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices. 

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

As the team’s User Support Specialist you will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people. 

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.

• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches

• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.

• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.

• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.

• Create POSTMAN training and familiarization material to support Users.

• Document and communicate user requirements to POSTMAN development teams.

• Collect and analyze metrics to refine user engagements and improve data discovery.

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.

• A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.

• Experience working with Intelligence Community and Law Enforcement Agencies.

• Experience with creating user guides and training end users for software platforms.

• The ability to perform well in a dynamic, fast-paced environment.

• To enjoy and excel at solving complex problems to support real-world National Security missions.

• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.

• To be self-motivated, creative, and organized.

• The ability to clarify and accomplish tasks on time, under limited supervision.

• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.

• Excellent written and verbal communication skills.

You will wow us even more if you have some of these:

• Experience providing technical training for IC tools or technologies.

• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).

• Data analytics experience.

• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.

• Experience working Russia, China, Iran, and North Korea issues.

• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

#NMECDTP-ALL

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 30, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .

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Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.