Technical Manager

Senior Technical ManagerThe Senior Technical Manager is responsible for providing strategic leadership, technical oversight, and operational project management support to enable the successful implementation, tracking, reporting, and continuous improvement of Energy Efficiency and Renewable Energy (EERE) programs. This role serves as the primary liaison between business stakeholders, program teams, and Information Technology organizations to ensure business needs are translated into scalable, secure, and efficient technology solutions.The day-to-day responsibilities of The Senior Technical Manager include overseeing all aspects of the Customer Relationship Management (CRM) systems, including workflow automation, Robotic Process Automation (RPA), reporting, and dashboards. The Senior Technical Manager also collaborates with program teams to optimize the Captures database, drive operational efficiency and project processing, improve user experience, and support strategic business objectives.The position is responsible for managing a portfolio of technology initiatives, ensuring quality delivery of solutions, mentoring technical resources, coordinating with internal and external stakeholders, and identifying opportunities for innovation and process improvement across EERE programs.ResponsibilitiesOversee and maintain CRM database and optimization capabilitiesIncluding workflows, RPA, Businesses RulesDevelop Business Requirement Documents (BRDs) to support database upgrades and enhancements to IT teamEvaluate business processes and identify opportunities to improve operational efficiency through technology and automationManage multiple concurrent technology projects and initiatives from concept through implementation, and deliver results on scheduleCollaborate with business stakeholders to define project scope, objectives, requirements, schedules, budgets, and resource needs.Oversee data imports, exports, migrations, mass updates, and integration activities, while ensuring data is accurate and supports data driven decisionsEnsure system enhancements are tested, documented, and deployed in accordance with established change management procedures.Support user access management, security administration, and system governance activitiesAutomate everyday business functions such as reporting and project processingPartner with program leadership and business users to gather, document, prioritize, and manage business requirements.Build and maintain strong relationships with internal stakeholders, clients, vendors, and external partners.Facilitate workshops, requirements sessions, user acceptance testing, and solution demonstrations.Establish and maintain quality standards for technology solutions, project deliverables, and system implementations.Conduct quality reviews of requirements, designs, configurations, reports, and technical documentation.Oversee issue management, deployment activities, testing processes, and production support proceduresProvide leadership, mentoring, and guidance to technical and business team membersFoster collaboration across business and technology organizationsAssist with proposal development, scope definition, budget planning, and resource forecasting for strategic initiativesIdentify opportunities to expand and enhance technology capabilities that support organizational growth and operational excellenceEnsure data accuracy, validity and compliance with program requirements and best practicesEnsure projects are completed on time, tested completely, and within budgetAnalyze day-to-day team processes and identify areas for streamline and improvementQualificationsBachelor's degree; equivalent experience may be considered.Minimum 6–10 years of experience managing business applications, technology solutions, or enterprise systems.Experience leading technology projects and cross-functional teams.Strong understanding of project management methodologies, business process improvement, database management.Demonstrated ability to manage multiple priorities and complex projects simultaneously.Strong written and verbal communication, stakeholder management, and presentation skills.Experience supporting Energy Efficiency, Renewable Energy, Utility, and/or Customer Services programs.Experience with Robotic Process Automation platforms including Automation Anywhere and Microsoft Power Automate.Knowledge of Agile, Scrum, Waterfall, or hybrid project management methodologies.Strong leadership and organizational skills.Excellent analytical, problem-solving, and decision-making abilities.Ability to communicate technical concepts effectively to both technical and non-technical audiences.Strong focus on customer service, quality, and continuous improvement.Ability to build collaborative relationships and influence stakeholders across all levels of the organization.Knowledge of program operations, regulatory requirements, and business processes related to energy efficiency and renewable energy programs preferred.Location and Office Requirements:The TRC team supporting the PSEG Long Island Contract is located in Melville NYThe position will be primarily working from the TRC Melville office.The position has field responsibilities; the candidate must live in or near the service area (Long Island/Queens)Benefits: TRC offers a competitive benefit package consisting of:Medical, dental, vision, and disability insurance.401k package that includes both traditional and Roth IRA options and Company match.Paid time off contingent upon full time or part-time status and level of seniority (ranging from 15 to 25 days per year).All full-time employees enjoy a minimum of 8 Paid Holidays per year.TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.Salary Range: USD $133,723.20 - USD $150,000.00 /Yr.