Technical Support Coordinator

Training Support Professional LighthouseAI is seeking a motivated and technically fluent Training Support professional to join our Learning & Development team. In this full-time, remote role, you will work closely with Training Specialists to ensure smooth delivery of training programs and administrative operations. The ideal candidate is a self-starter who thrives in a fast-paced, highly regulated environment, picks up new tools quickly, and is passionate about continuous improvement. This is a full-time remote position. Working Hours: Monday-Friday 8am-4:30pm ET Essential Duties and Responsibilities Administrative & Scheduling Support Manage and maintain the Training team's Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations. Provide responsive support to internal stakeholders with questions related to LighthouseAI's software and platforms. Content Development & Curriculum Support Collaborate with Training Specialists to build, update, and maintain training curriculum and course materials. Synthesia Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals. Clipchamp Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution. Thinkific Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS course library, ensure learner data accuracy, and support enrollment workflows. Zendesk Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released. Employee Training & Help Desk Answer internal help desk questions from employees regarding platform and tools. Assist with or lead new hire software orientation/training sessions as the team's needs evolve. Technical Writing & Training Documentation Draft, format, and maintain training documentation including quick reference guides, job aids, and step-by-step user instructions. Collaborate with Training Specialists and subject matter experts to translate complex processes into clear, accessible written materials for a diverse learner audience. Ensure documentation is kept current as software, policies, or workflows evolve; version-control and archive materials appropriately. Apply consistent voice, formatting standards, and plain-language principles across all written training assets. Educational & Work Experience Qualifications Bachelor's degree or equivalent combination of education and relevant work experience required Experience level can vary we value demonstrated skills, growth mindset, and potential as much as years of experience Candidates with a background in a regulated industry (outside of pharma) will be given strong consideration Experience in instructional design or learning & development content creation Familiarity with adult learning principles (e.g., ADDIE, Bloom's Taxonomy, microlearning) Background in regulatory compliance (e.g., pharma, healthcare, life sciences) or equivalent highly regulated industry experience Prior experience supporting a training, HR, or L&D team in an administrative or coordinator capacity Other Qualifications Advanced English proficiency required (equivalent to CEFR C1/C2) both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation. Candidates must have in-depth, working knowledge of the following: Microsoft 365 Suite Required with In-Depth Proficiency: Outlook, Bookings, Teams, O365 Training & LMS Platforms (Synthesia, Clipchamp, Thinkific) Experience with Zendesk General Technical Acumen: Demonstrated ability to learn new software platforms quickly and independently Comfort troubleshooting common software and platform issues for non-technical users Ability to document processes and create clear how-to content Compensation: 8,000,00010,000,000 COP/month Benefits: PTO and Paid Holidays