Logistics Brokerage Manager

Position SummaryKAG Logistics is seeking a high-impact Brokerage Manager to help build and scale our HQ based freight brokerage operation. This role serves as a foundational leader responsible for developing people, driving sales execution, and establishing operational discipline to support sustainable growth.This position is a critical people leadership role and culture builder. The Manager will recruit, coach, and develop brokerage talent while ensuring day-to-day brokerage operations are executed safely, efficiently, and profitably. The ideal candidate thrives in a high-growth environment, brings strong transportation industry experience, and can translate strategic direction into consistent team execution.Working closely with KAGL’s senior leadership team, Brokerage Manager will help establish North Canton as a scalable brokerage hub by building a high-performing team, reinforcing best practices, and delivering service excellence to customers and carrier partners.Essential FunctionsLeadership, Talent & Branch DevelopmentRecruit, hire, onboard, and develop brokerage talent to support rapid and sustainable growth of the North Canton officeCoach early-career and mid-level brokers on sales behaviors, operational execution, and professional developmentBuild a high-performance culture centered on accountability, learning, and continuous improvementSupport career pathing and leadership development within the brokerage teamTranslate company strategy into clear expectations, workflows, and KPI standardsSales Execution & Growth SupportDrive growth of the brokerage business unit in partnership with senior leadershipSupport brokers in cradle-to-grave sales and account management functions including: customer acquisition, carrier sourcing, and account developmentReinforce best practices in prospecting, pipeline management, margin discipline, and customer retentionEnsure consistent CRM usage and activity trackingCollaborate with Business Development and asset-based transportation teams to identify cross-functional opportunitiesOperational Execution & ServiceOversee daily brokerage operations across assigned accounts, modes, and regionsEnsure loads are executed according to customer requirements, contracts, and SOPsMonitor service performance, including on-time pickup/delivery, exception management, and service recoveryServe as escalation point for operational issues, service failures, and customer concernsEnsure accurate and timely TMS updates to support billing, visibility, and cash flowPromote compliance with safety, regulatory, and company standardsProcess & Performance ManagementTrack team performance against KPIs such as volume, margin, service levels, and productivityIdentify process improvement opportunities that enhance efficiency and scalabilityPartner with operations, compliance, and finance teams to ensure disciplined execution and cost controlRequired5–10+ years of experience in transportation, logistics, or supply chain operations3–5+ years of people leadership, coaching, or team management experienceStrong understanding of truckload and brokerage operations; exposure to bulk/tanker freight preferredWorking knowledge of TMS platforms and brokerage workflowsStrong problem-solving, decision-making, organizational, and communication skillsPreferredBachelor’s degree or equivalent experience; degree in Business, Logistics, or related field preferredExperience in brokerage, 3PL, or asset-light logistics environmentsExposure to bulk, tanker, HAZMAT, or specialized equipment operationsExperience managing high-volume, time-sensitive freightFinancial acumen with ability to manage costs and protect marginStrong leadership, interpersonal, and customer service skillsProficiency in MS Office and CRM platformsTravelUp to 25% initiallyNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:1.  Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.2.  Provide constructive guidance to other employees and representatives of third parties.3.  Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-AM1#NDMP