Client Services Coordinator

Job Description

Job Description

Client Services Coordinator
Location Guardian HQ South Hackensack, New Jersey
Reports to Director of Client Operations

Guardian operates with a client-first, execution-driven model built on clear ownership, disciplined handoffs, and operational rigor. Our clients trust Guardian with sensitive time-critical and technically complex work, including data erasure, data center decommissioning, and large-scale IT asset disposition projects. That trust depends on precision coordination, responsive communication, and disciplined follow-through across every phase of execution.

As a Client Services Coordinator you sit at the center of that execution.

You are responsible for coordinating complex field projects that span multiple technicians, locations, timelines, and service types. You work closely with the Field Support team and field technicians to ensure projects are properly planned, staffed, communicated, and executed. You keep work moving, surface risk early, and ensure projects close cleanly.

The Opportunity

At Guardian

• Client Operations owns client outcomes
• Field (Execution) Operations owns onsite delivery
• Project Coordination ensures complex work executes without friction

Your role exists to manage complexity. Data erasure and data center projects require tight sequencing, accurate documentation, technician readiness, and constant communication. You are responsible for keeping all moving parts aligned from pre-project planning through final closeout.

This role is designed for a coordinator who has moved beyond basic scheduling and is ready to own multi-day, multi-site, or multi-technician projects with real operational risk and client visibility.

What You Will Do

• Coordinate Complex ITAD Projects
  • Plan and coordinate data erasure, data center decommissioning, and other advanced ITAD services. Confirm scope timelines, staffing requirements, travel needs, and dependencies before work begins.
• Partner With Field Support and Technicians
  • Work directly with Field Support and field technicians to ensure alignment and clarity on readiness. Confirm technician assignments, travel plans, access requirements, equipment needs, and job sequencing.
• Manage Project Communication
  • Serve as a central point of coordination for internal stakeholders and select client communications. Provide clear updates, manage changes, and escalate risks before they impact delivery.
• Track Progress and Resolve Issues
  • Monitor active projects for timing gaps, documentation issues, or execution risk. Resolve what is within scope and escalate issues quickly when intervention is required.
• Support Documentation and Closeout
  • Ensure chain-of-custody records, certificates of data destruction, asset inventories, and project documentation are complete, accurate, and submitted on time. Prepare projects for clean closeout and billing.
• Maintain System Accuracy
  • Keep ERP, CRM, and project tracking tools accurate and current. Complex projects fail when data is wrong. Your role prevents that.

What You Will Not Be Doing

This role is intentionally focused on coordination and execution.

You will not be:

• Managing employees or contractors
• Negotiating pricing contracts or scope
• Redesigning company-wide processes
• Owning strategic account relationships

Clear role boundaries allow strong execution and accountability.

Why You’ll Love Working Here

• Health & Dental Benefits
• Company-Paid Life, Disability & AD&D Insurance
• PTO
• 401(k) with Company Match
• Career Development & Training – we invest in your growth!
• Be the face of Guardian Data, delivering exceptional service to clients
• Exposure to advanced ITAD services and high-trust client work
• A role with real responsibility and visible impact

Who You Are

A Structured and Detail-Focused Coordinator
You are comfortable managing complex moving parts and do not lose control when timelines tighten or variables change.

A Calm and Direct Communicator
You communicate clearly with technicians, leaders, and clients. You surface issues early and do not hide problems.

An Operator Who Thrives on Accountability
You understand that execution quality matters and that small misses compound quickly in high-risk environments.

What You Bring

• Experience coordinating projects in operations, logistics, field services, or technical environments
• Comfort working with field teams' schedules and travel coordination
• Strong written and verbal communication skills
• Ability to manage multiple active projects simultaneously
• Willingness to travel up to 25% as project needs require
• Bonus exposure to IT services, data center environments or data handling workflows

Schedule and Compensation

Full-time role based out of Guardian HQ
Monday through Friday standard business hours with flexibility based on project needs
Salary range $25-$29/ hour, based on experience

This role is ideal for someone who wants to sit at the center of real operational complexity and be trusted with work that cannot fail quietly.