Award/Trophy Laser Engraver/Customer Service Representative

Job Description

Job Description

Crown Trophy of Carmel is a locally owned awards/trophy company employing people in customer service, production, graphic design, laser engraving and sublimation. It is through the hard work, talent and skilled ingenuity of our associates that Crown Trophy provides the products, quality, and first-rate service and trophy/award products our customers (Corporate, Schools and Organizations) have come to expect over the last 30+ years. We are committed to finding and keeping those with the finest skills, and we reward them with a level of compensation, participation and responsibility equal to their contribution.

We are a small, tight-knit group that thrives on collaboration and strong communication. Teamwork is not just encouraged, it’s essential to our success. We support one another, solve problems together, and take pride in delivering exceptional results as a unified team.

We are seeking a Laser Engraving Specialist/Customer Service Representative with a keen eye for detail and a passion for precision work. Your ability to ensure accuracy, quality, and craftsmanship will be key to your success and to the satisfaction of our customers.

Key Responsibilities :

• Laser Engraving : Operate laser engraving machines to engrave designs and text on various materials, including metals, plastics, acrylics, and crystal. We use Trotec laser systems. We can train you if you have the aptitude to learn if you have not worked with this style of production systems.
• Customer Service: Taking care of customers’ orders in-person, phone and email. Having the willingness to assist customers and taking the opportunity, each time, to build a long-term, mutually beneficial relationship between you and the people we serve.
• Machine Setup & Maintenance : Set up and calibrate laser engraving machines for optimal performance. Perform routine maintenance and troubleshooting to ensure smooth operation.
• Quality Control : Inspect finished products for accuracy, quality, and adherence to customer specifications.
• Collaboration : Work with the customers to ensure design files are prepared and approved so that the final product meets their quality standards.
• Production Efficiency : Maintain production schedules and meet deadlines while ensuring quality is not compromised.

Qualifications :

• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills and a willingness to collaborate with others to meet production goals.
• Ability to read and interpret design files and work orders.
• Excellent attention to detail and precision in producing high-quality engravings.
• Troubleshooting skills to resolve issues that may arise.
• Direct Customer Service Experience

Preferred Skills :

• Experience with laser engraving machines, including setup, operation, and maintenance.
• Understanding of engraving materials and techniques (metal, acrylic, glass, etc.).
• Experience working in the graphic design, engraving, or manufacturing industry.
• Knowledge of design software (e.g., CorelDRAW, Adobe Illustrator) is a plus.

Store hours are 9-5:30 Monday through Friday only. If you are excited about this opportunity, please send us your resume and a brief cover letter telling us why you’re interested in this role and how your skills and values align with our company’s mission. We look forward to meeting you and exploring how you can contribute to our team!

Crown Trophy is America's largest awards manufacturer. For over 32 years, we have been serving the Hamilton County and surrounding areas with the highest quality trophies, medals, crystals, plaques and many other types of awards for Corporate Entities, Schools and Organizations. Our 100% customer satisfaction goal is the reason that our customers continue to be repeat clients.

Company Description

Crown Trophy is America's largest awards manufacturer. For over 32 years, we have been serving the Hamilton County and surrounding areas with the highest quality trophies, medals, crystals, plaques and many other types of awards for Corporate Entities, Schools and Organizations. Our 100% customer satisfaction goal is the reason that our customers continue to be repeat clients.